1. TheSourceWhisperer's Avatar
    I received a refurbished replacement from Asurion about 4 days ago, and I feel a bit unsure about it. I remember reading an article a while back that mentioned only sending customers a brand new phone, but the rep specifically said it would either be new or refurbished, so I'll be cancelling insurance in the future. Refurbs are... ugh.

    The only 'glitch' that I can confirm is that it will occasionally take on a pink hue. It did it for the 2nd time about 10 minutes ago, so I took a screenshot just in case it was the website. I then manually re-adjusted the brightness down and then back to its original max brightness state (auto is not checked), and the screen returned to normal. I then checked the screenshot, but it was not pink.

    I am going to mention this to VZW tomorrow, and would like any feedback on whether this is a common occurrence. Also any tips on 'stress testing' for stability would be appreciated as long as they aren't a warranty voiding action.

    My original S7 fell off my knee while I had the case off and cracked slightly. This must have allowed moisture into the phone because 2 months later the bottom half of the screen went bright green, and then the entire screen failed.

    01-18-2017 02:20 AM
  2. Dngrsone's Avatar
    It seems obvious to me that the refurn you received is still bad. If you can, take a picture of the phone when it's in its pink state and use it as evidence for return to Asurion.
    01-18-2017 09:11 AM
  3. justin1578's Avatar
    Ask for a replacement. During the first 30 days that means getting it from Asurion.
    01-18-2017 11:02 AM

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