1. lizette1222's Avatar
    I sometimes find my phone dead, it's not dead because of battery drain. Nothing seems to turn it back on, unless I do the home/power/volume down. Whats causing this?? It's happened about 4 times already.
    amyf27 likes this.
    02-06-2017 12:21 PM
  2. amyf27's Avatar
    I sometimes find my phone dead, it's not dead because of battery drain. Nothing seems to turn it back on, unless I do the home/power/volume down. Whats causing this?? It's happened about 4 times already.
    How long have you had it and did you get it new
    02-06-2017 12:35 PM
  3. lizette1222's Avatar
    I've had it for about 4 months, a replacement for my note 7. I got it from best buy.
    02-06-2017 02:11 PM
  4. B. Diddy's Avatar
    Are you certain it's powered off? It could still be in a powered-on state, but with the screen frozen.

    There could be some app that's causing instability. You could try booting into Safe Mode and see if it still happens, but this can be tedious and impractical if the problem only happens every now and then. https://support.t-mobile.com/docs/DOC-28008
    02-06-2017 02:35 PM
  5. lizette1222's Avatar
    I not sure it's frozen, the screen is just black, nothing awakens the phone, so not sure. The very first time it happened I thought my phone was bricked. Yes it doesn't happen often.
    02-06-2017 02:38 PM
  6. B. Diddy's Avatar
    The next time it happens, try pressing and holding Power only for about 10-15 seconds. If it powers on, that means it had powered off on its own for some reason.

    If nothing happens, then try pressing and holding Power and Vol Down for about 10-15 seconds, wait another few seconds, then press Power. If that does something, that means the phone had become frozen on a blank screen. The first button combo press forces a shutdown, and then the next Power button press powers it back on.
    02-06-2017 04:00 PM

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