In 20 years of owning cell phones, I've never seen Asurion replace one with a brand new in box device. One of my sons has the S7E (on my account). It was in his jacket pocket on a barstool this past weekend. Someone stole the coat, with the phone. While the $199 deductible (plus $9.99/mo billed by VZW) is outrageous, I don't ever remember receiving anything but a bare bones refurb. Curious if anyone else has received a NIB replacement from them.