Game+Skype(Any voicecall)= Black screen when touching proximity sensor

[torque91]

Hi,

I have been starting to play mobile games with my some friends and i want to use Skype on the phone or any other communication programs out there. And the same time i want to play a game there i would use my phone horizontal and left and right hand.

If i start a call, flipp the phone, the screen goes black everytime i touch the proximity sensor.

This means i can't talk & play at the same time, or even really use the phone...

Is this normal? Anyone experience the same issue? Anyone fixed it?

Please help, going nuts here

// Andre

 

[Javier P]

Hello Andre, welcome to the forums. I don't think Skype incudes a setting to disable the proximity sensor. You could try with Viber and see if it works for you.

 

[torque91]

Thank you Javier P.

So what you say is that this is something that the application it self must have an option for? Is there nothing on my phone that i could do to get it sorted?

I would not have a problem if it does is when I'm doing a call and place it to my ear. but the frustration start when i want to have a talk with someone or a group-call(Headset) and do something on the phone at the same time. ( In this case, i want to play an online-game on the phone with friends.)

 

[Javier P]

Yeah, I agree with you. All this apps should have a setting to disable the proximity sensor for special occasions, speakers, headphones, multitasking ... There are several users complaining about this same issue at the Skype community.

 

[Javier P]

See if this instructions work on your phone.

https://forums.androidcentral.com/e...support/knowledge-base-105551/&token=kcCPSb9Z

 

[Javier P]

Oh well, the link didn't post as expected. Better a screenshot.

 

[torque91]

Found that link as-well but unfortunately this option is not in my options menu!

Its quite odd that this problem exist, i know other phones don't even have this issue so I'm confused that this is something that Samsung s7 Edge have and that can't even be turned off?

I thought more people would complain about this? I mean, it gets me thinking that it might is something with my phone? not the s7 edge overall..?

 

[mitul_mehta]

It shouldn't happen. However it can play sounds from apps together.