1. torque91's Avatar

    I have been starting to play mobile games with my some friends and i want to use Skype on the phone or any other communication programs out there. And the same time i want to play a game there i would use my phone horizontal and left and right hand.

    If i start a call, flipp the phone, the screen goes black everytime i touch the proximity sensor.

    This means i can't talk & play at the same time, or even really use the phone...

    Is this normal? Anyone experience the same issue? Anyone fixed it?

    Please help, going nuts here :P

    // Andre
    02-08-2017 06:55 AM
  2. Javier P's Avatar
    Hello Andre, welcome to the forums. I don't think Skype incudes a setting to disable the proximity sensor. You could try with Viber and see if it works for you.
    02-08-2017 07:31 AM
  3. torque91's Avatar
    Thank you Javier P.

    So what you say is that this is something that the application it self must have an option for? Is there nothing on my phone that i could do to get it sorted?

    I would not have a problem if it does is when I'm doing a call and place it to my ear. but the frustration start when i want to have a talk with someone or a group-call(Headset) and do something on the phone at the same time. ( In this case, i want to play an online-game on the phone with friends.)
    02-08-2017 07:43 AM
  4. Javier P's Avatar
    Yeah, I agree with you. All this apps should have a setting to disable the proximity sensor for special occasions, speakers, headphones, multitasking ... There are several users complaining about this same issue at the Skype community.
    02-08-2017 08:16 AM
  5. Javier P's Avatar
    See if this instructions work on your phone.

    02-08-2017 08:18 AM
  6. Javier P's Avatar
    Oh well, the link didn't post as expected. Better a screenshot.

    Game+Skype(Any voicecall)= Black screen when touching proximity sensor-screenshot_20170208-111908.png
    02-08-2017 08:20 AM
  7. torque91's Avatar
    Found that link as-well but unfortunately this option is not in my options menu!

    Its quite odd that this problem exist, i know other phones don't even have this issue so I'm confused that this is something that Samsung s7 Edge have and that can't even be turned off?

    I thought more people would complain about this? I mean, it gets me thinking that it might is something with my phone? not the s7 edge overall..?
    02-08-2017 08:33 AM
  8. mitul_mehta's Avatar
    It shouldn't happen. However it can play sounds from apps together.
    02-08-2017 06:01 PM

Similar Threads

  1. Replies: 1
    Last Post: 02-08-2017, 12:33 PM
  2. Start up screen locked - Battery module signal
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 02-08-2017, 12:04 PM
  3. Start up screen locked - Battery module signal
    By DrVonGonad in forum LG G5
    Replies: 4
    Last Post: 02-08-2017, 08:47 AM
  4. Replies: 2
    Last Post: 02-08-2017, 07:31 AM
  5. Replies: 2
    Last Post: 02-08-2017, 04:15 AM