1. ekendraed's Avatar
    This morning I upgraded my Samsung Galaxy S7 Edge to Android 7 and in the process I seem to have lost several important contacts.
    I have been using MYBACKUP PRO to save my contacts but I am unable to RESTORE contacts from a previous saved file. I am not sure why!!

    I probably should have exported the contacts to my device before the update.

    Anybody can provide me with a solution? Otherwise I will have to painstakingly type out all the contacts from my saved backup.

    Very frustrating!!!
    02-16-2017 11:43 PM
  2. B. Diddy's Avatar
    Were these contacts saved to the local Phone account only? If they were saved to your Google account, then they would have automatically synced with your Google Contacts in the cloud, and you could see them easily at contacts.google.com. This is one of the main reasons I strongly recommend saving contacts to Google, and not locally.

    Otherwise, try contacting the My Backup developers for assistance: support@rerware.com
    02-17-2017 12:25 AM
  3. ekendraed's Avatar
    Were these contacts saved to the local Phone account only? If they were saved to your Google account, then they would have automatically synced with your Google Contacts in the cloud, and you could see them easily at contacts.google.com. This is one of the main reasons I strongly recommend saving contacts to Google, and not locally.

    Otherwise, try contacting the My Backup developers for assistance: support@rerware.com
    Thank you. Will try that
    02-17-2017 12:28 AM
  4. ekendraed's Avatar
    Thank you B. Diddy

    The contacts are slowly appearing after sync with Google.

    I also get a whole host of UNKNOWN NAME contacts!! What are these I wonder??
    Should I delete them???
    02-17-2017 12:42 AM
  5. B. Diddy's Avatar
    Glad the contacts are coming back -- I hope all of them do!

    Do you recognize any of the information in those Unknown Name contacts?
    02-17-2017 02:17 AM

Similar Threads

  1. Why does my samsung tab A act like a magnet?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 02-17-2017, 01:24 AM
  2. Syncing "My Calendars" events from S4 to S7 Edge?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 02-17-2017, 01:23 AM
  3. can't answer call on BLU lifeXL
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 02-17-2017, 01:02 AM
  4. Replies: 2
    Last Post: 02-17-2017, 12:54 AM
  5. Replies: 1
    Last Post: 02-16-2017, 10:25 PM
LINK TO POST COPIED TO CLIPBOARD