1. fabris40's Avatar
    I have an at&t S7E running the new android 7 software.
    I have the stock version of the visual mail app but it doesn't allow me to view the text of incoming voice mails.
    is this normal? I called the at&t tech support and they told me that the new software does not allow visual reading of voice mails. I think they are full crap and they don't know what they are talking about.
    do you guys have any idea how to solve this problem?
    02-20-2017 03:45 PM
  2. Aquila's Avatar
    AFAIK AT&T's visual voicemail doesn't have transcription.
    02-20-2017 03:54 PM
  3. Laura Knotek's Avatar
    I have AT&T VVM, and I do have transcription. I wonder if it's something different with Marshmallow vs Nougat or the S7e vs the MXPE.
    Aquila likes this.
    02-20-2017 04:12 PM
  4. Aquila's Avatar
    I have AT&T VVM, and I do have transcription. I wonder if it's something different with Marshmallow vs Nougat or the S7e vs the MXPE.
    Hmm, I didn't know they offered that. So strange. Good to know!
    Laura Knotek likes this.
    02-20-2017 04:14 PM
  5. Laura Knotek's Avatar
    02-20-2017 04:34 PM
  6. fabris40's Avatar
    Is there any setting that need to be set up in order to get the transcript?
    02-20-2017 08:31 PM
  7. dm3ready's Avatar
    My experience is that AT&T's Visual Voicemail had the transcription feature removed when I went from the Galaxy S5 to the S7 Edge. It's a real shame and I haven't found a suitable replacement.
    02-21-2017 05:58 AM
  8. fabris40's Avatar
    That must be the case. I had the transcript on my note 4 but it was not longer available with the note 7 and the s7 edge. In my opinion the transcript is a neat feature and it's a shame that at&t in there infinite wisdom got away from it!
    02-21-2017 07:55 AM

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