1. jean kautzman's Avatar
    I have been trying since January of this year to get my free Samsung Fitbit 2. My receipt has been accepted and I have submitted an appeal I am being told that my IMEI number and or my Wi-Fi Mac address number is incorrect and therefore they can not send me the Fitbit 2.
    I have been going round and round with Samsung I have sent them the paperwork I received with my phone that lists the IMEI number but they still tell me that they are unable to honor the promotion because the device IMEI and Mac address that I registered or not valid.
    Is anyone having this issue
    02-28-2017 07:38 PM
  2. Hey I Tried's Avatar
    Are you sending in the IMEI and Wi-Fi Mac that's listed on the box, or what's displayed in the About Phone menu?

    Check the numbers against the ones on the box, and the information directly from your phone.
    03-01-2017 01:37 AM
  3. jean kautzman's Avatar
    Yes off the box, in my verizon wireless online account, the receipt I received from the phone and also going to about phone and finding it there.
    03-02-2017 02:15 PM
  4. jean kautzman's Avatar
    I was told yesterday that the IMEI no I gave is not on their list. I asked what list? Where do you get the IMEI numbers from? The person told me, "we add it once we get it". I said, ok I am giving it to you. She said, she would resubmit but this will be my 2nd time and you only get 2 times to appeal
    03-02-2017 02:17 PM
  5. Hey I Tried's Avatar
    I would take the phone back to where you got it, and make sure they entered the information from your phone correctly in their system.
    03-02-2017 04:47 PM
  6. jean kautzman's Avatar
    I did that last Friday. It matches.
    03-03-2017 10:38 AM
  7. KenKK's Avatar
    I have been trying since January of this year to get my free Samsung Fitbit 2. My receipt has been accepted and I have submitted an appeal I am being told that my IMEI number and or my Wi-Fi Mac address number is incorrect and therefore they can not send me the Fitbit 2.
    I have been going round and round with Samsung I have sent them the paperwork I received with my phone that lists the IMEI number but they still tell me that they are unable to honor the promotion because the device IMEI and Mac address that I registered or not valid.
    Is anyone having this issue
    Samsung is a very deceitful company. I purhcased 2 Galaxy S7 Edges on January 10, 2017.
    A Black and a Blue. I received the GearFit 2 for the Black phone. They are telling me
    the BLUE phone is not eligible for the promotion. The IMEI number is invalid for the promotion
    and is related to the BLUE Galaxy S7 Edge. No where on the ad, and I have it and have read several times does it say anything about specific color phones not eligible for the promotion.
    It states, Buy a Galaxy S7 Edge and get a free GearFit 2.

    For all of us who Samsung was deceitful to it would be good if we could get a class action lawsuit
    against them.

    Ken
    04-15-2017 11:56 AM

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