03-06-2017 11:05 PM
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  1. donb2010's Avatar
    donb2010
    I just got myself a Samsung Galaxy S7 Edge and I've noticed that the bottom part of the screen is not very responsive. I have to tap on an app or on screen menu several times to get it to work. Is this normal?
    03-03-2017 11:44 PM
  2. pankaj981's Avatar
    pankaj981
    Nope it's not normal. The touch response should not vary depending on where you touch.
    03-03-2017 11:59 PM
  3. bandofbrothers2112's Avatar
    bandofbrothers2112
    Trusted Member
    If this was my situation I'd return it for a Direct new replacement if turning the phone Off and On didn't rectify the issue.

    It shouldn't at this early stage need Factory Reset etc.

    Unfortunately sometimes with technology and hardware we get what's known as a lemon.
    pankaj981 likes this.
    03-04-2017 01:22 AM
  4. pontiac005's Avatar
    pontiac005
    Trusted Member
    Originally Posted by donb2010
    I just got myself a Samsung Galaxy S7 Edge and I've noticed that the bottom part of the screen is not very responsive. I have to tap on an app or on screen menu several times to get it to work. Is this normal?
    New or used?
    03-04-2017 06:15 PM
  5. Morty2264's Avatar
    Morty2264
    Ambassador
    Is your phone still within its warranty period? As others suggested, I recommend returning it for another model.
    03-04-2017 06:25 PM
  6. donb2010's Avatar
    donb2010
    Originally Posted by pontiac005
    New or used?
    Phone was 4 months old
    03-06-2017 11:05 PM
  7. donb2010's Avatar
    donb2010
    Originally Posted by Morty2264
    Is your phone still within its warranty period? As others suggested, I recommend returning it for another model.
    Yep, I returned it today
    03-06-2017 11:05 PM
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