1. Ms_Sarah's Avatar
    From my work Wifi, I was able to connect with no problems just a couple days ago. Then the phone updated and now it gives me the error "Failed to obtain IP address". I went online and found out about changing the static IP, I did this and it then says Connect, no Internet. Everyone else's phones are working and my boss has the same phone as me and his is working.

    Steps I have done

    ***Forget Network
    ***Changed to Static IP, got "Connected, no internet" Switched back to DHCP (Without disconnecting from Static, goes back to Failed to Obtain IP address.
    ***Soft Reset Phone
    ***Setting reset
    ***Factory reset
    ***Forget the network then Cleared the Cache
    03-30-2017 02:52 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Have you already asked your IT support at work about this? Can you ask them to try rebooting the work router?

    Does the work wi-fi require a password? Or do you have to log in on a welcome screen the first time you connect?
    03-30-2017 04:36 PM
  3. IAmSixNine's Avatar
    Power cycle the router while your at it.
    03-31-2017 03:33 PM

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