1. vikitori's Avatar
    Hi everybody! I wonder if my warranty is avoided because of this stings... could you help me? What do you think about the warranty? It only has damaged the frame, no more parts are affected. Thanks!Warranty S7 Edge avoided?-20120101_012230.jpgWarranty S7 Edge avoided?-20120101_012300.jpg
    04-19-2017 06:29 AM
  2. aokusman1's Avatar
    It's up to Samsung.
    04-19-2017 06:34 AM
  3. vikitori's Avatar
    It's up to Samsung.

    I wish there was someone who had experienced something similar and had had answer from Samsung technical service.
    04-19-2017 06:43 AM
  4. missy8787's Avatar
    When I had my note 5 I had damage to the frame and had to replace it cus the charging port stopped working and Samsung replaced it under warrenty for me.
    04-19-2017 07:40 AM
  5. LineKill's Avatar
    People can tell you their experiences on whether they have had their devices repaired or replaced under warranty, however, it will still ultimately be up to Samsung. They treat every situation under an individual bases. The best thing to do is to contact them unless you purchased an extended warranty through a 3rd party, in which case you should contact the 3rd party.

    I know this does not ease your mind at all, but that is the best advice I can give you.
    04-19-2017 09:00 AM
  6. vikitori's Avatar
    People can tell you their experiences on whether they have had their devices repaired or replaced under warranty, however, it will still ultimately be up to Samsung. They treat every situation under an individual bases. The best thing to do is to contact them unless you purchased an extended warranty through a 3rd party, in which case you should contact the 3rd party.

    I know this does not ease your mind at all, but that is the best advice I can give you.
    Yeah, that's right, I agree with you. The thing is I would like to know if there are similar cases to mine and make myself an idea of what would happen with my warranty. As you said, maybe Samsung will reject my S7 Edge's warranty even when there are similar cases as mine. Thanks for your support!
    LineKill likes this.
    04-19-2017 10:06 AM
  7. LineKill's Avatar
    Yeah, that's right, I agree with you. The thing is I would like to know if there are similar cases to mine and make myself an idea of what would happen with my warranty. As you said, maybe Samsung will reject my S7 Edge's warranty even when there are similar cases as mine. Thanks for your support!
    Hey, there is nothing wrong with that at allツ

    Your welcome!
    vikitori likes this.
    04-19-2017 10:09 AM
  8. Btravelen's Avatar
    It's a little hard to believe that dings and scuffs would cause a warranty to be cancelled.. a lot of phones acquire these over time
    vikitori likes this.
    04-20-2017 09:10 AM
  9. vikitori's Avatar
    It's a little hard to believe that dings and scuffs would cause a warranty to be cancelled.. a lot of phones acquire these over time
    Yeah but I know that Samsung will relate the breakdown with external damage, in the case that it exists. In my case, I'm worried about if they will avoid my warranty because of that dings and scuffs...
    04-20-2017 10:09 AM
  10. mohit chopra's Avatar
    Broo call Samsung customer care. They will come at your place and resolve the issue
    04-22-2017 09:25 AM
  11. vikitori's Avatar
    Broo call Samsung customer care. They will come at your place and resolve the issue
    I think that in my country that things don't work in that way... Anyway, for the moment I don't need to get my phone repaired, this post is only to ask for opinions about if that dings will end with my warranty.
    04-22-2017 12:11 PM
  12. vikitori's Avatar
    UP!
    05-01-2017 10:00 AM

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