1. Erm10's Avatar
    I use my phone a ton for calls , imagine that .

    Lately when I put a call on speaker, the screen will not turn off. It will not time out and even if I press the power button to shut the screen off manually, it just comes right back on.

    Has anyone else experienced this and if so have you been able to correct it?

    p.s. this has only been happening in the past week or so and I can't think of anything I did or any updates that would have caused this.

    Thanks
    04-24-2017 09:21 AM
  2. fsfty's Avatar
    i've noticed that this happens to me too now. Didn't happen before a few weeks ago...
    04-24-2017 09:32 AM
  3. WallaceD's Avatar
    This happens to me as well.

    I don't know if it's a feature or a bug, but to resolve it press the home button to return to your home screen. Pressing the power button (or allowing the screen to timeout) will turn the screen off and it will stay off.
    Erm10 likes this.
    04-24-2017 03:46 PM
  4. Erm10's Avatar
    Yes, that does the trick. Thanks so much!
    WallaceD likes this.
    04-25-2017 08:07 AM
  5. djlee0314's Avatar
    I've been having the same issue recently and will try the home button trick next time, thanks!
    04-25-2017 05:21 PM
  6. cpom1's Avatar
    Having this same issue as well. Same workaround i found as well but I don't recall having to do this before...
    04-25-2017 11:10 PM
  7. Soundman72's Avatar
    I think you'll find the screen won't turn off because you may need access to the keypad.
    Also the only reason the screen turns off near your face is because of the sensor on the front of the phone so not a bug or design floor
    Tim1954 likes this.
    04-26-2017 06:23 AM
  8. Jtme21's Avatar
    I had this same issue if you want it to completely go away uninstall Samsung pay. I liked Samsung pay but this issue bothered me so much I can live without it.
    05-21-2017 09:29 AM
  9. underway99's Avatar
    This seems to be something with the Nougat update. It is happening on Note 5 devices as well. I've read that a FDR fixes it. I'm not bothered enough by this to start over.

    It's great that you found something that works for your install. I like SP too much to dump it. I'll continue hitting HOME and then switching the display off until Samsung pushes a fix.
    05-21-2017 12:36 PM
  10. Dzhangir's Avatar
    This is definitely Samsung Pay app
    And it's happening only when you adding your card to favorite cart's.
    Sad because I liked SP very much
    Should be some fix.
    07-10-2017 09:13 PM
  11. Tim1954's Avatar
    Soundman hit the nail on the head, usually if you are on speaker, you tap stuff like press 1 for this option or press 2 for that option.. You can also read messages, play games etc during the call.
    07-10-2017 10:20 PM

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