1. Shinedowngirl87's Avatar
    My phone just says initializing application for both and nothing shows up. I wiped the cache and restarted and still nothing.
    06-08-2017 08:06 AM
  2. underway99's Avatar
    That's normally automatic with the newer devices. Try booting without the SIM, then shut down and reinstall the SIM and reboot. That may force the update. If not, then Sprint should be able to push it to your phone.
    06-08-2017 09:16 AM
  3. Shinedowngirl87's Avatar
    I tried that and it still doesn't work. :/ It worked on my Mom's phone and she has a Samsung Galaxy S5. I did Google and someone had trouble on the Sprint community with it yesterday with a S7 Edge. I've never had this problem before and I've had a few S7 Edges. I accidentally dropped my first one at work and it was a day or two after I got it and shattered the back, the one after that had a software issue and Sprint swapped it then the one after that my ex shattered by throwing it to the ground, then the one after that was overheating, then the one after that had camera scratches that were affecting pictures. Sprint gave me a phone with scratches. This is the first time I've had this problem. The signal has gone low some the last few days so I was going to see if that would boost the signal.
    06-08-2017 07:10 PM
  4. underway99's Avatar
    Sometimes changing the mobile network mode can make a difference. Try changing from GLOBAL to LTE/CDMA.

    You said in your other thread that you live in an area with good signal. If the signal quality has changed, then maybe it's a network or tower issue and nothing with your phone.
    06-08-2017 07:30 PM
  5. Shinedowngirl87's Avatar
    Generally we do live in a good signal area. GSAM in the past 5 hours has no record of my signal being low, the lowest it got was at 2 which is medium for 7%. I already have it on LTE/CDMA.
    06-08-2017 07:33 PM
  6. underway99's Avatar
    So what's the problem then?

    The bars are a visual representation of signal strength presented in a way that mimics the old analog displays. In a digital world, either you have signal or you don't. A weaker signal is more easily disrupted, but isn't any worse regarding quality than a stronger signal.

    And by the way, you don't boost the signal. That can only be done at the source, not the receiver.
    06-08-2017 07:49 PM
  7. Shinedowngirl87's Avatar
    It seems a few times a day the signal is almost not even there or not there.
    06-08-2017 07:56 PM
  8. smvim's Avatar
    Is the cellular signal strength also dropping out with your mother's S5 when you're both in the same place? Just wondering if this is an issue with your phone or something going on with a nearby Sprint tower.
    06-08-2017 08:57 PM
  9. Shinedowngirl87's Avatar
    I'm not sure, I'll ask.
    06-08-2017 08:59 PM
  10. Shinedowngirl87's Avatar
    No she hasn't. I can't even get data now, I've tried wiping the cache, and restarting the phone, I'm about to try resetting the settings to factory. It's just finanly saying Samsung DM Service, checking device status. I'll try turning data off and back on. If neither of those work, I'll factory reset it.
    06-08-2017 11:00 PM
  11. smvim's Avatar
    No she hasn't. I can't even get data now, I've tried wiping the cache, and restarting the phone, I'm about to try resetting the settings to factory. It's just finanly saying Samsung DM Service, checking device status. I'll try turning data off and back on. If neither of those work, I'll factory reset it.
    Have you contacted Sprint about getting a new SIM card? Also, before doing a Factory Reset try starting your phone into its Safe Mode and see if your cellular connectivity is better or still a problem. If it's better than that tends to indicate there's some app you recently installed that's causing some problem, If not and you do opt for a Factory Reset don't forget to back up all your personal data (and confirm your backups are valid, don't just assume anything).
    06-09-2017 11:28 AM
  12. Shinedowngirl87's Avatar
    I had downloaded AdBlock Fast and then lost data connection, I tried turning data on and off, and then tried ##72786 # then lost ability to call or text so I had to do a factory data reset and go through hands free activation Sprint swapped my phone out for a new S7 Edge earlier today Sprint Total Equipment Protection today. It had been overheating a lot.
    06-10-2017 02:17 AM
  13. bcrest1's Avatar
    This thread is dated, so the op may have gotten a resolution or has moved on. In either case, and for those who will google about when encountering the same or a similar issue (as I have), here's what solves it. I was out for a week with Virgin Mobile. Multiple repeats of similar steps culminating in the replacement of the SIM card - still same. A carrier reset is required in this case, but ##72786 # IS NOT GOOD ENOUGH. You will request a FULL carrier reset: code ##786 #. They must provide you with your MSL#, as that number must be entered to initiate the rest. You MUST back up your phone app/messages data! The internal memory will be wiped to factory. This reset seems to be to a level beyond factory resets form within settings and from within the recovery. The reboot will be different, and the carrier splash will be gone. You'll skip most of the setup, wifi, etc. - though you may need to log your google account due to reset protection. Hands Free Activation should kick in and pass. I hope this will save at least one person from the hell I went through. This will likely address any "cell tower" communication issues, activation fails, or user profile/prl 66** communication errors - if none of the basic troubleshooting steps work. For background, my issue started with user profile & prl update error of 6604 communication - my phone otherwise function hand had service. It was trying to resolve this issue that Virgin had me do the basic ##72786 # carrier reset. My original provisioning was then wiped and I was left with Hands Free Activation fails for a week. The solution was the ##786 # plus the MSL#.
    03-26-2018 03:14 PM

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