1. 1iwilly's Avatar
    hello to all
    today i notice that when i press on the home key it doesn't work any more i get this message=security policy prevents use of this hardware key
    never had any problems using the home key any body know how to fix this issue thanks
    06-29-2017 06:38 PM
  2. PJRed2008's Avatar
    Okay, that's a totally new one to me. Will be watching this as I have no idea. Sorry.
    06-29-2017 06:41 PM
  3. 1iwilly's Avatar
    i wonder is this due to the latest update but i just notice it today
    06-29-2017 06:59 PM
  4. sparksd's Avatar
    All the time or only when trying to unlock? Are you using fingerprint unlock? If so, try turning that off and see what happens (try this even if problem is occurring all the time, not just while unlocking).
    06-29-2017 10:22 PM
  5. 1iwilly's Avatar
    all the time i don't use any of that stuff finger print or hand gesture
    06-30-2017 07:00 AM
  6. IAmSixNine's Avatar
    Are you running a work exchange email address? Security Policy reminds me of the outlook work email policy.
    06-30-2017 10:39 AM
  7. 1iwilly's Avatar
    ok so i call samsung they said do a factory reset maybe update with a glitch if doesn't work send it in for repairs
    well i hate doing factory reset takes for ever to get it back to the way i like it so as i was getting it ready for reset under applications then the 3 dots upper right corner special access then device administration when i deativated pdp engine which is part of package disabler my home key started working again i then rebooted the phone home-key still works then i re activated pdp engine home key still works weird but i got it back to normal
    06-30-2017 10:42 AM
  8. PJRed2008's Avatar
    but i got it back to normal
    Super! Very glad you figured it out and reported back. I'll be writing that down for future reference.
    06-30-2017 10:54 AM

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