I have a Samsung galaxy s7 edge, a middle eastern version (if that matters) that I bought unlocked, new on ebay. A couple months ago the gmail app stopped syncing, apps wouldn't update and I couldn't download new apps from play store ("downloading . . . " forever). I took it to a Samsung rep at a Best Buy and he said he couldn't figure out what was wrong but that SOMETHING was and he suggested a factory reset. I've backed up my stuff and I'm ready to do that but when I started the process realized I forgot my samsung account password. I tried to change it but a warning popped up that said not to change your password unless you disable the reactivation lock first - but you need your password to do that??!!!! Is there a way I can tell (without the password) if the reactivation lock is even enabled??? Please help. Thanks!