1. Nick_1020's Avatar
    Hi,

    I've just updated my Santander banking app, but it now no longer runs as it's telling me that my phone is rooted.

    However, my phone isn't rooted and it's got stock firmware on as well. I've tested the root in a few apps and all report back that there is no root access.

    I've tried disabling developer options but that didn't make a difference.

    I don't mind installing the previous version again, but getting hold of the installer from a trusted source is a must

    I've emailed the bank to see if they can do anything, but in the meantime, I would be grateful if anyone can suggest any workarounds please?

    Thanks
    02-11-2018 07:18 AM
  2. Ayush Rao's Avatar
    Hi,

    I've just updated my Santander banking app, but it now no longer runs as it's telling me that my phone is rooted.

    However, my phone isn't rooted and it's got stock firmware on as well. I've tested the root in a few apps and all report back that there is no root access.

    I've tried disabling developer options but that didn't make a difference.

    I don't mind installing the previous version again, but getting hold of the installer from a trusted source is a must

    I've emailed the bank to see if they can do anything, but in the meantime, I would be grateful if anyone can suggest any workarounds please?

    Thanks
    Go to settings in the playstore and check if it says device certified.
    Nick_1020 likes this.
    02-11-2018 07:29 AM
  3. Nick_1020's Avatar
    Go to settings in the playstore and check if it says device certified.
    Thanks for the reply Ayush Rao, my device is showing as certified in the store settings.

    Sent from my SM-G935F using Tapatalk
    02-11-2018 08:10 AM
  4. Ayush Rao's Avatar
    Thanks for the reply Ayush Rao, my device is showing as certified in the store settings.

    Sent from my SM-G935F using Tapatalk
    All right then it's a bug in the app mostly probably since I doubt safetynet has been triggered. Did u unlock ur phone's bootloader?

    Download this app and run the Safetynet test and report back here please:

    https://play.google.com/store/apps/d...on.rootchecker
    Nick_1020 likes this.
    02-11-2018 09:16 AM
  5. Nick_1020's Avatar
    All right then it's a bug in the app mostly probably since I doubt safetynet has been triggered. Did u unlock ur phone's bootloader?

    Download this app and run the Safetynet test and report back here please:

    https://play.google.com/store/apps/d...on.rootchecker
    Thanks for the reply.

    The device shows as not rooted and compatible with SafetyNet:
    SafetyNet request passed
    CTS profile match passed
    Basic integrity passed
    02-12-2018 03:41 AM
  6. Ayush Rao's Avatar
    Thanks for the reply.

    The device shows as not rooted and compatible with SafetyNet:
    SafetyNet request passed
    CTS profile match passed
    Basic integrity passed
    Yup definitely a bug with ur banking app. Contact them and ask for a fix.
    02-12-2018 04:25 AM
  7. rrspikes's Avatar
    You have a SM-G935F? Where did you purchase your phone? Was it sold to you as 'unlocked'?
    02-12-2018 04:56 AM
  8. Nick_1020's Avatar
    You have a SM-G935F? Where did you purchase your phone? Was it sold to you as 'unlocked'?
    It's a contract handset from my carrier (3). I believe all their handsets are sim unlocked.
    02-17-2018 04:23 PM
  9. Nick_1020's Avatar
    I contacted the bank, but they weren't very helpful.

    The first advisor suggested to search for the app on the Play Store and I will be able to install the previous version which is incorrect. They also said that there was some bugs with the updated version which might be the reason for the problem.

    The second advisor reiterated that the app will not work on rooted devices for security reasons. Fair enough I replied, but my phone is not rooted!!

    However, I think it may be because the phone was rooted when it was running MM, but since then I upgraded to Nougat and have not rooted it since. Perhaps whatever checks the app makes can detect that it was rooted? I'm not sure, but it's definitely not rooted at the moment.

    Anyway, I took a full backup with Smart Switch about 2 months ago which I only remembered earlier this evening so I was able to restore the version of the banking app from that backup.

    Problem solved and I didn't have to resort to looking for dodgy apk files on the internet

    Thanks for the replies all.
    02-17-2018 04:34 PM
  10. natehoy's Avatar
    A former root should not carry between reloads of the OS - but there are a few tripwires in the system that might not have reset properly when you reloaded the OS with non-root.

    "Settings" / "About" - Security Enhancements for Android should read "Enforcing"
    "Settings" / "About" / "Status" - at the bottom "Device Status" should read "Official"


    It's highly unlikely that the bank is being this picky but under "About" the Android security patch level should read "December 1, 2017" (at least that is the current version on my stock AT&T one)

    Other than that, unless the former rooting tripped the Knox tripwire (I don't know how to reset that one) there's some setting somewhere obviously - I'm assuming you have done a factory reset and you are running the Samsung stock bootloader?
    02-23-2018 11:09 AM
  11. sajid khan's Avatar
    Hi is it possible you could help me out i need the old santander apk too because i cant use the app on my phone either which is not rooted and i cant find an old apk anywhere. I would be very greatfull iff you could upload it somewhere thanks.
    03-13-2018 09:23 PM
  12. SwampFrog's Avatar
    Hi,

    I've just updated my Santander banking app, but it now no longer runs as it's telling me that my phone is rooted.

    However, my phone isn't rooted and it's got stock firmware on as well. I've tested the root in a few apps and all report back that there is no root access.

    I've tried disabling developer options but that didn't make a difference.

    I don't mind installing the previous version again, but getting hold of the installer from a trusted source is a must

    I've emailed the bank to see if they can do anything, but in the meantime, I would be grateful if anyone can suggest any workarounds please?

    Thanks
    Check to see if the SuperUser Root Manager App is installed on your phone. Some banking apps just check for that app instead of checking for an actual root. Delete SuperUser and try the app again.
    06-20-2018 12:56 AM

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