1. mandygurl's Avatar
    Hello All,

    Just this morning I tried to put my code in and use my phone like any other day except the phone went black and would not turn back on. I tried a soft reboot (home key, volume down & power) and we had life... sorta. My phone is now stuck part way through the load screen and is unresponsive, I cannot do another reboot or turn off the phone. Please see attached a picture of what the phone looks like now, any chance my phone is savable? Thank you in advance!
    Attached Thumbnails Help - Frozen S7 Edge-img_0314.jpg  
    02-21-2018 10:11 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! I moved this from the S7 forum to the S7 edge forum, to be more specific.

    That looks ominous. First, force a shutdown by pressing and holding Power and Vol Down for about 20 seconds. Then see if you can boot into Recovery and wipe the cache partition: https://support.t-mobile.com/docs/DOC-28028
    02-21-2018 06:02 PM
  3. mandygurl's Avatar
    I attempted to use the combination of Power and vol down to turn off device, which seems successful. However when I do the further combination of Vol up, Home & Power there is no reaction from the phone only a solid black screen, I held the key combo for over a minute. Phone has returned to the same bootloader error screen. My computer can't recognize the phone so I'm not sure if I will be able to flash the phone without the computer able to find the device itself. Any other suggestions? Can I still use Odin on the phone if the phone is not visible on the computer itself when connected?
    02-21-2018 08:51 PM
  4. B. Diddy's Avatar
    I don't think Odin will work -- you have to be able to get into Odin mode on the phone as well.
    02-21-2018 09:40 PM
  5. mandygurl's Avatar
    Would you consider the phone bricked if I cannot get any other response from it other than the error screen?
    02-22-2018 09:56 AM
  6. B. Diddy's Avatar
    Probably, but I'm not a Samsung expert. Let me see if one of our resident Samsung gurus @ironass has any idea.
    ironass and thecomicbookandme like this.
    02-22-2018 03:24 PM
  7. ironass's Avatar
    You are not alone with this issue on the S7.

    See... https://forum.xda-developers.com/s7-...3331878/page11

    In particular, this post offers a solution...

    02-22-2018 03:41 PM

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