1. daisy-d52's Avatar
    i have tried to hard reset my galaxy s7 edge to reset back to factory settings but when i go into recovery mode and press reset to factory settings it doesnt go onto next screen a message at the bottom of the screen says that this device cannot be reset back to factory settings.
    Can anybody help with with problem please.
    04-28-2018 09:23 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Is there a reason why you want to factory reset it? Has it been malfunctioning?

    Are you able to remove your Google account in Settings>Accounts​, and then do the factory reset?
    04-29-2018 09:29 AM

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