1. Android Central Question's Avatar
    Hi guys.



    Asking this on behalf of a friend Smiley Happy



    Her WiFi doesn't seem to turn on, and shown in this 30 second video I recorded displaying this problem: youtu.be/Jv-HgXO0bo4


    She said that she has tried everything with it including:


    1. Tried connecting to the WiFi through other ways on the phone (but the same thing still happens)

    2. Turning it off and on multiple times

    3. Reset the phone to factory settings

    4. Changed the SD Card


    Anyone know why this might be happening and how to resolve this issue? Smiley Happy

    Thanks!
    05-30-2018 05:22 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! See if the problem happens in Safe Mode as well: https://support.t-mobile.com/docs/DOC-28008. Also try wiping the cache partition: https://support.t-mobile.com/docs/DOC-28028
    06-04-2018 03:21 PM

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