Samsung S7 & S7 Edge Wi-Fi keeps disconnecting

[Android Central Question]

I have used Samsung S7 Edge in the year 2016 & 2017 two years. Experienced no issues at all, later switched to apple for a year then came back to Android with same Samsung S7 edge device, after the release of S8 & S9. I started to experience a weird issue. The internet connectivity on the home Wi-Fi keeps disconnecting. I must turn off the Wi-Fi then turn it on to make it work, and after a period the issue re-occurs. This is totally irritating, I must toggle ON & OFF switch for wi-Fi under settings options every time to make the internet active. At times when I keep the phone in idle; the internet connection goes off and I tend to miss important mails.

The issue does not occur if I am using the mobile data; the internet stays connected for a very long time; the same issue does not occur if I am connected to my office WI-FI or restaurant WI-FI. The issue only persists for my home WI-FI
Initially I though this is my internet ISP provider issue, then thought it’s the router issue, later when I started to use my laptop; I have not experienced the same issue. Which rules out my ISP & router issues which is suspected, all the other devices in my home works perfectly except the Samsung S7 edge.

I did few searches on the internet and found there are few other people who have experienced the same problem; with the solutions they have provided – tried all the possible software configuration. Did reset the network settings, then finally did format the phone it observed it for few days. The issue has not occurred, then have done all the security updates to the phone and made the phone up to date with software update, there you go the issue popped up again. Totally irritated. Then I thought this might one device defect issue. Thought to give another change to Samsung brand. Gave the old phone to my finance who relays only on mobile data for internet.

Then I bought a new phone Samsung S7; there was no issues for couple of days, did all software updates there you go – the issue occurred again. I have been experiencing this issue for the last 6 months totally lost patience today as I have done this Wi-Fi switch toggle today exactly for 67 times for the last 6 hours; though I have not been using the mobile device for the whole 6 hours. I would say I have used my phone for 2 or 3 hours where I have ended up toggling the Wi-Fi switch.

Like apple did to drain out the device batteries for Apple devices, I guess Samsung found this way to irritate users to switch phones. I must confess here to Samsung that you have succeed in your plan, as now I have given up the Samsung S7 and the Samsung brand. Not a big fan of Chinese brand but lately with the devices that Huawei manufactures I have decided to go with Huawei brand. Good bye Samsung.

 

[B. Diddy]

Welcome to Android Central! Just because other devices work normally on a particular router doesn't mean that it excludes the router as the problem. There are plenty of times when a specific device (or devices) have trouble on a particular router, while other devices have no problem. This is probably not going to matter to you since you've already made your decision, but if you came to us with your issue before, I would've suggested the following:

1. Reboot the router by unplugging its power for 30 seconds.
2. Check the router manufacturer's website to see if there are any firmware upgrades.
3. Consider a completely different router, since certain router models have been known to be problematic.
4. Test the phone in Safe Mode, in case some 3rd party app you typically install is interfering with the wi-fi connection.
5. Other ideas can be found here: http://forums.androidcentral.com/am...roubleshooting-wi-fi-connection-problems.html