1. balis323's Avatar
    s7 edge album folder with screenshots and videos got deleted on their own, i have tried all the ways..., retrieving but i am not getting the files. contactd samsung customer care has no response on the issue how it has gone, they give general answers about issue. please help me out how to get that...if any one had overcome this issue

    latest apps makes headchs to the users, maybe new apps has crashed the systems.
    10-29-2019 12:01 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which directory were the actual files in? Screenshots are typically saved in the directory /Pictures/Screenshots -- if you use a file manager app to look for that directory, does it show up?

    What do you mean by "latest apps makes headaches"? What latest apps do you mean? Are you referring to the latest system update?

    BTW, you only need to post once. I deleted your 5 other duplicate threads, thanks.
    10-29-2019 12:06 PM
  3. Rukbat's Avatar
    If they were important, you backed them up, so copy them from your backup.
    10-29-2019 12:07 PM