1. Kingfisher017's Avatar

    so my Galaxy S7 froze like 3 times in a row (phone is 2 years and 6 months old). Just stopped working, restarted and got stuck on Samsung logo. I wiped the cache no difference. I am thinking about factory reset but I want to transfer some data from the phone.

    At the moment I can still charge the phone when it's off (the LED is red indicating it's charging and the screen shows me the percentage of battery while charging). I want to access the phone externally and move some pictures, perhaps memo's and chrome tabs if possible. What program do I need? Found something called Dr. Phone. Is it good? Is there any other alternatives?

    Thanks for your help.
    10-18-2020 11:52 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Can you boot into Safe Mode? https://www.t-mobile.com/support/dev...galaxy-s7-edge

    I'd be cautious about Wondershare programs like Dr. Fone. Their ads always strike me as shady, and I've seen plenty of threads here about problems while using it.
    10-18-2020 02:59 PM

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