I just wanted to take the time to express my displeasure about how I've been treated by T-Mobile in the recent weeks.
I was one of the first people to pre-order my Samsung Galaxy S7, pretty much the moment it was made available for pre-order. T-Mobile started shipping the devices earlier than the release date, which I was thrilled about. My card was charged last week, but the transaction was decline by Chase due to a fraud alert. I settled the matter with Chase, and they assured me it wouldn't happen again. I spoke with a representative from T-Mobile, who assured me that the card would be charged again and that my order is still valid.
A week later (On Friday March 4), I check the order status of the phone, and noticed that the order was cancelled. I immediately called T-Mobile, and they told me that my Chase card was declined again and the order was cancelled. I called Chase immediately, and they informed me that the card was never charged by T-Mobile. Thus, I was lied to by T-Mobile as to the reason why my order was mysteriously cancelled. I spoke with another representative, and they had me order the phone online, of course throwing me to the back of the pre-order line.
Today, I learned that the free Gear VR promotion is for a limited quantity of devices (about 300,000). I called T-Mobile again, and the representative guaranteed me not getting the phone until a week after the supposed March 11 release date due to it being backordered. I expressed concerns that I would not be able to redeem my free Gear VR, and the lady on the phone told me that unfortunately T-Mobile cannot guarantee anything and there is indeed a chance of me not getting the promotion.
That promotion was the only reason I pre-ordered, because I was able to justify it as a good deal. Now, given my treatment at the hands of T-Mobile, I likely won't qualify for the order. I was lied to as to the reason for my order being cancelled. I will proceed to cancel my pre-order and will never order a phone from them again. I will just save my money and go for the Nexus 6P. Never again am I going the carrier phone route. It's a shame, because I became hyped for the phone.
I was one of the first people to pre-order my Samsung Galaxy S7, pretty much the moment it was made available for pre-order. T-Mobile started shipping the devices earlier than the release date, which I was thrilled about. My card was charged last week, but the transaction was decline by Chase due to a fraud alert. I settled the matter with Chase, and they assured me it wouldn't happen again. I spoke with a representative from T-Mobile, who assured me that the card would be charged again and that my order is still valid.
A week later (On Friday March 4), I check the order status of the phone, and noticed that the order was cancelled. I immediately called T-Mobile, and they told me that my Chase card was declined again and the order was cancelled. I called Chase immediately, and they informed me that the card was never charged by T-Mobile. Thus, I was lied to by T-Mobile as to the reason why my order was mysteriously cancelled. I spoke with another representative, and they had me order the phone online, of course throwing me to the back of the pre-order line.
Today, I learned that the free Gear VR promotion is for a limited quantity of devices (about 300,000). I called T-Mobile again, and the representative guaranteed me not getting the phone until a week after the supposed March 11 release date due to it being backordered. I expressed concerns that I would not be able to redeem my free Gear VR, and the lady on the phone told me that unfortunately T-Mobile cannot guarantee anything and there is indeed a chance of me not getting the promotion.
That promotion was the only reason I pre-ordered, because I was able to justify it as a good deal. Now, given my treatment at the hands of T-Mobile, I likely won't qualify for the order. I was lied to as to the reason for my order being cancelled. I will proceed to cancel my pre-order and will never order a phone from them again. I will just save my money and go for the Nexus 6P. Never again am I going the carrier phone route. It's a shame, because I became hyped for the phone.