02-17-2018 06:12 AM
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  1. kriswolo's Avatar
    [*]Background data - Didn't check this, but I hadn't changed anything so I'm not sure why this would suddenly be an issue.
    Mistake. For me turning power saving off didn't solve the issue, but restricting background processes did.

    As you install new apps, the number of background processes is growing. At some point there is too many of them and Android starts optimizing by shutting some of them down. From time to time it happens to apps that play audio. The process is shut down and the playback stops. This could probably be solved by giving the audio app background process a higher priority. Unfortunatelly I don't know how to do it nor if it's possible at all.

    Anyway restricting background processes seems to be working for me. I have a HTC One 9 running Android Marshmallow. Currently I am testing the "1 background process at the most" option and playback doesn't stop. I can go up to 4.
    11-19-2016 02:59 AM
  2. Stuart Parr's Avatar
    I have this problem and it's not related to power saving which is off and hasn't been turned on at all on this phone. It's also the second S7 Edge I've had and others with the S7 Edge have the same problem. There's consistent behaviour - apps that stop music from playing always stop music from playing, it's not intermittent. Pokémon Go is the first app that I experienced it with (but interestingly not Ingress) and it's also happening with Futurama Game of Clones. It used to be when the game was loading that music playing would stop but recently it's started doing it when switching between apps. I have a suspicion it's only full screen (ie. covering the notification bar) apps that stop the music playing. Pokémon Go and Ingress both use the same game engine but Pokémon Go is full screen whereas Ingress isn't. Futurama is also full screen. Nothing else causes music to stop on my phone. I wonder if it might be something in a security update that prevents media from playing in the background if the notification bar is covered.
    11-23-2016 04:41 AM
  3. Stuart Parr's Avatar
    Just to add that it's not all full screen apps - I installed a couple of other full screen games and they don't do it. The only difference is that they are fixed landscape games. That's probably a red herring.
    11-23-2016 05:09 AM
  4. Stuart Parr's Avatar
    Also pertinent is that the apps don't just block music playback, they also interfere with OK Google recognition and controls on Bluetooth and wired earphones.
    11-23-2016 05:13 AM
  5. chanchan05's Avatar
    Mistake. For me turning power saving off didn't solve the issue, but restricting background processes did.

    As you install new apps, the number of background processes is growing. At some point there is too many of them and Android starts optimizing by shutting some of them down. From time to time it happens to apps that play audio. The process is shut down and the playback stops. This could probably be solved by giving the audio app background process a higher priority. Unfortunatelly I don't know how to do it nor if it's possible at all.

    Anyway restricting background processes seems to be working for me. I have a HTC One 9 running Android Marshmallow. Currently I am testing the "1 background process at the most" option and playback doesn't stop. I can go up to 4.
    That only happens in a poorly coded app, or poorly coded firmware where the phone's OS doesn't know that it shouldn't shut down an active process. Seems like HTC isn't so good at that based from your post. Which really isn't applicable here because this thread is in the Galaxy S7 forum because it's supposed to cater specifically to Samsung Galaxy S7 units with this problem.
    11-23-2016 05:51 AM
  6. BLo444's Avatar
    This issue started on my S7 with Pandora and Pokemon Go. Totally bums me out that I can't stream music and play Pokemon Go. Any suggestions?
    12-08-2016 04:12 PM
  7. chanchan05's Avatar
    This issue started on my S7 with Pandora and Pokemon Go. Totally bums me out that I can't stream music and play Pokemon Go. Any suggestions?
    Pokemon Go and Spotify works togethee fine for me. Try downloading Spotify and see if it works. If it does, it's a Pandora app problem and try contacting devs. If it still has problems, could be the phone.
    12-08-2016 05:20 PM
  8. kriswolo's Avatar
    this thread is in the Galaxy S7 forum because it's supposed to cater specifically to Samsung Galaxy S7 units with this problem.
    The problem seems to be Android-related. And as was mentioned before it is app-independent. And most probably also firmware-independent.

    I am still investigating this. Limiting background processes certainly helps, but allowing only one, two, three or even four background processes at a time is a severe restriction for a modern smartphone.
    12-09-2016 03:56 AM
  9. ShelbyNg_ATCo's Avatar
    I think there is. In my case when I went to disable Power Saving Mode thanks to the forum's advice I only unchecked the Restrict All Background Data part leaving Power Saving Mode on. That took care of the issue while letting me the use of Power Saving Mode on my S7. Thanks a lot for all your help, guys, I really appreciate it!

    Blessings to you all!
    12-17-2016 11:34 AM
  10. chanchan05's Avatar
    The problem seems to be Android-related. And as was mentioned before it is app-independent. And most probably also firmware-independent.

    I am still investigating this. Limiting background processes certainly helps, but allowing only one, two, three or even four background processes at a time is a severe restriction for a modern smartphone.
    It's not app independent. Because it works fine on my phone, hence it's not s global Android problem.
    12-17-2016 09:14 PM
  11. Russr42's Avatar
    I have this problem and it's not related to power saving which is off and hasn't been turned on at all on this phone. It's also the second S7 Edge I've had and others with the S7 Edge have the same problem. There's consistent behaviour - apps that stop music from playing always stop music from playing, it's not intermittent. Pokémon Go is the first app that I experienced it with (but interestingly not Ingress) and it's also happening with Futurama Game of Clones. It used to be when the game was loading that music playing would stop but recently it's started doing it when switching between apps. I have a suspicion it's only full screen (ie. covering the notification bar) apps that stop the music playing. Pokémon Go and Ingress both use the same game engine but Pokémon Go is full screen whereas Ingress isn't. Futurama is also full screen. Nothing else causes music to stop on my phone. I wonder if it might be something in a security update that prevents media from playing in the background if the notification bar is covered.
    I have an S7 Edge and listen to Amazon music, have had this stopping issue for months now. I got around it by downloading the music I wanted and just listening to that.
    Having read this thread, I looked and my power saving mode was off, always has been.
    But I turned it on, the set it to come on at 15%.
    Then turned off Restrict All Background Data.
    Then, I turned power saving mode off again.
    Have now been listening to streaming music for half an hour, no pausing. Don't know why it worked, but glad it did. Hope this helps.
    AudienceofOne likes this.
    12-19-2016 10:23 PM
  12. Melle mel1's Avatar
    Is there any workaround to continue using the power saving mode ? Unfortunately, disabling it consumes a lot of battery from my galaxy s6 device....
    A workaround that I found was after opening the power save options menu by long pressing the icon I can then disable power saving mode on selected apps. I. E. I disabled the power saving for my Pandora, iHeartRadio, Sirius XM Radio. Then I turned back on power saving mode for the rest of the apps and I have not had a problem since while streaming music.
    01-03-2017 10:11 AM
  13. chanchan05's Avatar
    I have an S7 Edge and listen to Amazon music, have had this stopping issue for months now. I got around it by downloading the music I wanted and just listening to that.
    Having read this thread, I looked and my power saving mode was off, always has been.
    But I turned it on, the set it to come on at 15%.
    Then turned off Restrict All Background Data.
    Then, I turned power saving mode off again.
    Have now been listening to streaming music for half an hour, no pausing. Don't know why it worked, but glad it did. Hope this helps.
    You had restrict background data on? Then that was the culprit. The point of restricting background data is to turn off data when screen off. No data, no stream.
    01-03-2017 05:39 PM
  14. neodraig's Avatar
    I used to have a Galaxy S5 and I never had this problem when I was using Lollipop (as far as I remember).
    It started when I updated to Marshmallow, then the music started stopping randomly, both with local music (Rocket Player) or when using streaming (Spotify, Pandora).
    Then I updated my S5 to Cyanogenmod 13.1 but the problem was still there
    I bought a Galaxy S7 Edge a month ago, and I thought that the problem would be fixed, but I was wrong, it's still there
    I have never activated the power saving features and I have even disabled the music players in the App Power Saving list but it didn't work.
    I just tried Russr42's trick but I don't if it'll work (as the ptoblem is random).
    I also hope that the Nougat update (not yet available for me) will fix the problem.
    01-18-2017 08:04 AM
  15. kriswolo's Avatar
    It's not app independent. Because it works fine on my phone, hence it's not s global Android problem.
    It was app-independent on my phone.

    Just for the record. Last week I got an update from Marshmallow to Nougat and random playback stopping is gone. So there is a good chance that Marshmallow is to blame here.
    02-07-2017 02:35 AM
  16. Master1br's Avatar
    I used to have a Galaxy S5 and I never had this problem when I was using Lollipop (as far as I remember).
    It started when I updated to Marshmallow, then the music started stopping randomly, both with local music (Rocket Player) or when using streaming (Spotify, Pandora).
    Then I updated my S5 to Cyanogenmod 13.1 but the problem was still there
    I bought a Galaxy S7 Edge a month ago, and I thought that the problem would be fixed, but I was wrong, it's still there
    I have never activated the power saving features and I have even disabled the music players in the App Power Saving list but it didn't work.
    I just tried Russr42's trick but I don't if it'll work (as the ptoblem is random).
    I also hope that the Nougat update (not yet available for me) will fix the problem.
    I have the same exact issue that you have except that i use Poweramp for my music on the SD Card and my new phone is a Tmobile LG V20. Im also on my second V20 and the problem still there. I have tried all the fixes mentioned here but atill happening. I disabled the Tmobile which helped but it seems that it has somenthing to do with Google Chrome. If you a leave a webpage open it seems to make the problem worse. Any thoughts??
    02-10-2017 12:00 PM
  17. spanisheather's Avatar
    I am now having the same issue. I have tried all the suggestions and tweaks mentioned here and the ONLY way I can get uninterrupted streaming while not doing something else on the phone at the same time to keep it from going to sleep is by having my phone plugged in while doing so. No need to change any other settings. All the other tweaks and setting changes mentioned did not help at all. After talking with a friend, it appears Apple devices, or at least some of them, function the same way. Have the device plugged in and streams beautifully. I've tested it out with multiple apps and works perfect every time.
    Hope this helps others!
    HiroboFreak likes this.
    03-15-2017 11:49 PM
  18. HiroboFreak's Avatar
    I am experiencing this issue with Music streaming to Samsung TV from my S7 stopping playback.

    I use Samsung Music app and stream from the app itself and have never had a problem until updating to Nougat recently, however there was a Samsung Music app update around the same time so it could be either.

    If the phone is awake it doesn't drop out, only when the screen is off.
    I did notice that the TV pops up "Please check network connection" just before the music stops.
    When it stops, if I unlock my phone and hit Play it connects again and starts streaming.

    I'll try again with the phone charging to see if that makes a difference, but I never had a problem until the last updates.

    Frustrating!
    03-24-2017 03:00 PM
  19. HiroboFreak's Avatar
    Definitely doesn't drop out when on charge.
    I had it going for half an hour with no issues.
    Unplugged the charger and it dropped out after 8 minutes with the "Please Check Network Connection" pop up message on TV just before it dropped.

    Certainly seems like it drops WiFi when the phone goes to sleep even through the phone is set to keep Wi-Fi on when sleeping always.
    03-25-2017 12:02 AM
  20. astrofed's Avatar
    Folks, I have found the solution to this problem. On Android nougat, go to setting > Data Usage > Data Saver > Allow unrestricted data usage. In there, you will see the apps that are allow to be running in the background, while the system goes into sleep mode. Find the apps you wish to have running in the background, and enable them. BAMMMMM!

    Correction, nope, didn't resolve the issue

    Correction again, I did resolve issue.
    Setting > Applications > application manager > menu (the top right, 3 dots) > special access (not sure if this is normally available, I put my phone into developer mode) > optimize battery usage > select from dropdown - ALL APPS > find that app(s) that stop working while in sleep mode (screen off) and turn off the optimization.
    Verify this corrected my issue.
    Hope this helps for everyone else.
    emailitme2 likes this.
    04-05-2017 01:01 AM
  21. HiroboFreak's Avatar
    So you removed the optimisation for Samsung Music?

    Trying this now....


    EDIT:

    Nope. Not resolved for me. Streaming stops after about 8 minutes so no change at all.
    04-07-2017 09:41 PM
  22. astrofed's Avatar
    So you removed the optimisation for Samsung Music?

    Trying this now....


    EDIT:

    Nope. Not resolved for me. Streaming stops after about 8 minutes so no change at all.
    just to make sure, you also have "allow background date usage" enabled?
    got to settings > applications > application manager > select "samsung music" > mobile data > allow background data usage

    also go to settings > data usage > see if data saver is on or off, if on, turn it off.

    those are the only suggestions I have. I worked for me. I have gotten all the apps that were stopping while screen off, to work properly. I hope this helps too.
    04-07-2017 10:35 PM
  23. HiroboFreak's Avatar
    All of the above were already set correctly.

    I guess I'll need to keep phone plugged in while streaming until Samsung fix it.

    Can't stream Samsung Music from a Samsung phone to a Samsung TV.

    Awesome! Hahaha
    04-07-2017 10:51 PM
  24. astrofed's Avatar
    question? if you don't stream it to your TV, but just play it from your phone, does it still timeout after a few minutes with the screen off?
    04-07-2017 10:57 PM
  25. astrofed's Avatar
    the reason I ask, because if you are just using single app, like pandora or spotify, they don't use any other android/samsung services, but the samsung music might, and even more so when streaming to your tv, so you would have to turn off the optimization for those services as well.
    04-07-2017 11:00 PM
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