08-10-2016 08:37 AM
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  1. Almeuit's Avatar
    It most likely will take a few weeks to get it.
    03-29-2016 10:46 AM
  2. Miles Kennefick's Avatar
    Thread bump.

    Anyone else having problems redeeming this? The status was supposed to take 45 days to validate, but I got an email that my submission was invalid due to the following:

    •Samsung GS7 Black Onyx 32GB Missing: MTN

    •There are either no valid rewards or there is a $0 check reward

    •Samsung GS7 Black Onyx 32GB Missing: MTN


    A call to customer service (thankfully the rebate has its own CS line) informed me that my phone numbers (the MTNs) were not listed on my contract for some reason. Naturally they promised to get back to me within the day, but that was Friday so I'm not holding out much hope for a speedy response.
    04-11-2016 08:50 AM
  3. tomatosouplabs's Avatar
    Thread bump.

    Anyone else having problems redeeming this? The status was supposed to take 45 days to validate, but I got an email that my submission was invalid due to the following:

    •Samsung GS7 Black Onyx 32GB Missing: MTN

    •There are either no valid rewards or there is a $0 check reward

    •Samsung GS7 Black Onyx 32GB Missing: MTN


    A call to customer service (thankfully the rebate has its own CS line) informed me that my phone numbers (the MTNs) were not listed on my contract for some reason. Naturally they promised to get back to me within the day, but that was Friday so I'm not holding out much hope for a speedy response.
    Were they both new lines? My first existing line was on the contract ok but the second was a bogus number for my new line. I was told because they didn't know the number when they created the document. I was also told it wouldn't be a problem when submitting for the rebate because they can look up your phone number from the service agreement number. I was still worried so I submitted a copy of my receipt also which has the number on it. I didn't get an email yet. I submitted 3/29. When did you submit? Now you got me a little worried.
    04-11-2016 09:36 AM
  4. Miles Kennefick's Avatar
    I don't have the date with me, but I think it was right around the 18th of March. They're both new lines ported from AT&T. The CS rep acted like it wouldn't be a problem other than sorting out the paperwork.
    04-11-2016 10:02 AM
  5. tomatosouplabs's Avatar
    I don't have the date with me, but I think it was right around the 18th of March. They're both new lines ported from AT&T. The CS rep acted like it wouldn't be a problem other than sorting out the paperwork.
    That is interesting. They told me it takes 21 days to see the submission and your dates align perfectly with that.
    04-11-2016 12:14 PM
  6. tomatosouplabs's Avatar
    I don't have the date with me, but I think it was right around the 18th of March. They're both new lines ported from AT&T. The CS rep acted like it wouldn't be a problem other than sorting out the paperwork.
    Can you tell me what phone number you called and how you spoke to a human? Was it 844-408-8471? I called that and could not find any way in their prompt system to speak to a human.
    04-11-2016 12:18 PM
  7. Rygots's Avatar
    Just got a denial this morning via email.
    Missing / illegible installment agreements

    I attached my installment agreements as they asked for. They said I can "resubmit" via email with the required forms. So I attached the full installment contracts and the activation summaries for both lines.

    I'm thinking I may have got denied because for some reason Verizon put the same phone number on both contracts. But my activation summaries show the proper phone numbers with the installment contract ID on them. Everything matches up, so I guess we'll see what happens.
    04-11-2016 01:45 PM
  8. Miles Kennefick's Avatar
    Can you tell me what phone number you called and how you spoke to a human? Was it 844-408-8471? I called that and could not find any way in their prompt system to speak to a human.
    Yeah that was it. I think I dialed 0 once I realized I couldn't navigate their menu system.
    04-11-2016 02:01 PM
  9. Miles Kennefick's Avatar
    I called back today and got them to add in the information, so my status has changed back to pending. The rep said it should be fine. The amount does say for a $0.01 gift card so hopefully that's not accurate.
    04-12-2016 05:15 PM
  10. Rygots's Avatar
    I did an online chat today and they said my installment contracts were the same for both lines. I know that I triple checked them before completing the form. But I went ahead and re-emailed them as requested. We'll see what happens.
    04-12-2016 06:35 PM
  11. kimelle's Avatar
    I called back today and got them to add in the information, so my status has changed back to pending. The rep said it should be fine. The amount does say for a $0.01 gift card so hopefully that's not accurate.
    I received an email today that mine would be sent after 45 days. I submitted on 3/22 and today it changed from $0.00 to $0.01
    04-13-2016 11:10 AM
  12. Rygots's Avatar
    Just submitted my rebate information for a THIRD time. This last time they sent a canned response asking for the information I had sent them in the email they responded to..... You would thing prizelogic was running the rebate program.
    04-19-2016 02:16 PM
  13. Rygots's Avatar
    I supposedly am being processed now and no longer have an invalid status.
    04-22-2016 01:04 PM
  14. tomatosouplabs's Avatar
    I got invalid yesterday and it was due to one agreement not having the order number concatenated in the number at the bottom which included the agreement number and location code. For some reason my second phone, bought from same place, had the order number. Anyway it took a long time to get through but after I gave them the order number they fixed it. My prepaid card value is a penny now.
    If anyone took the time to look at the docs I submitted they would see I also uploaded the receipt with the order number. It must have been an automated audit and they wait for the customer to complain before they have to fix their own mistakes. It's not my fault one of their own documents lacked vital information.

    Posted via the Android Central App
    Rygots likes this.
    04-22-2016 06:04 PM
  15. downhillslide's Avatar
    Anyone try combining the BOGO S7 promo with the switch to verizon promo (pay off your balance with old cellular company and give you money for trading in old phones). I'm curious if they'll let you do both?
    04-26-2016 03:39 PM
  16. drbol's Avatar
    Anyone try combining the BOGO S7 promo with the switch to verizon promo (pay off your balance with old cellular company and give you money for trading in old phones). I'm curious if they'll let you do both?
    Yes, I am doing both. It has been a pain because the BOGO and SWITCH departments are separate. I have been on the phone a lot with customer service. A month later and a combined total of 4 or 5 hours on the phone and both show a processing status. Knowing what a hassle it was going to be, I would have stayed with my previous carrier.

    Posted via the Android Central App
    04-26-2016 10:19 PM
  17. kimelle's Avatar
    Just received approval email
    05-14-2016 12:11 AM
  18. Rygots's Avatar
    Me too
    05-14-2016 09:04 AM
  19. Jared2004's Avatar
    I looked at verizonwireless.com/rebates & my status says Invalid. It says your purchase information submitted is ineligible for a rebate. I looked at yourdigitalrebatecenter.com & it says pending. I don't know why it would be invalid. I sent both phone agreement & bar codes for each phone & did everything that they wanted. Looks like another mess with Verizon. I did a chat with a verizon rep I don't know how long ago now & she said I was eligible. Verizon is making me mad with the whole S7 process.
    05-14-2016 10:17 PM
  20. tomatosouplabs's Avatar
    I looked at verizonwireless.com/rebates & my status says Invalid. It says your purchase information submitted is ineligible for a rebate. I looked at yourdigitalrebatecenter.com & it says pending. I don't know why it would be invalid. I sent both phone agreement & bar codes for each phone & did everything that they wanted. Looks like another mess with Verizon. I did a chat with a verizon rep I don't know how long ago now & she said I was eligible. Verizon is making me mad with the whole S7 process.
    Check that in your installment agreement documents that the footnote has agreement#_location_order. One of mine was missing order# and it caused invalid which I got fixed.
    05-14-2016 10:38 PM
  21. Jared2004's Avatar
    I did Verizon chat yesterday & they informed me their system is having technical problems and to allow 48 hours to update. I asked them if I was approved and they said "Yes, you are approved for the rebate." It's beyond the 45 days when I initially submitted. I think I submitted around 3-20-16, give or take a few days. I have not received approval email though.
    05-17-2016 10:52 AM
  22. drbol's Avatar
    My switch promo has been accepted. My BOGO still shows its in the review stage. Rebates are frustrating.

    Posted via the Android Central App
    05-17-2016 02:53 PM
  23. Chris Winters's Avatar
    I have had "There are either no valid rewards or there is a $0 check reward" since last Thursday. Called Thursday and Friday they keep saying don't know what is wrong that everything is fine with the submission and everything is there. Was supposed to be getting a call from upper level within 48 hours. No call obviously so going to have to call today. Between this and the Samsung promo I am pretty burnt out.
    05-19-2016 04:55 AM
  24. kimelle's Avatar
    I received this very confusing message
    Attached Thumbnails Verizon S7 /S7 Edge BOGO promotion-1463674662809.jpg  
    05-19-2016 11:21 AM
  25. Jguffey's Avatar
    Same thing has happened to me. This whole Bogo program is a joke.

    Posted via the Android Central App
    05-20-2016 10:28 AM
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