Incompetent salespeople/reps are the bain of my existence! I've made it a goal to do my part to retrain all that I can by not letting them get away with not knowing their jobs!
My latest challenge was a Verizon rep. BEFORE I went to BB last week to buy my S7, I called Verizon and asked "Abigail" (always get the name of the person you're dealing with), if they could waive the $40 upgrade fee since we've been excellent customers since 1998. She said yes, absolutely. Not a problem but you have to buy the phone first. Uh, ok <lol> That's pretty much a given! BASED ON THAT information, I bought my S7. A few days later I called Verizon to have the $40 fee removed. I was told I wasn't eligible for the full $40 upgrade fee credit. Long story short, the rep would, as a favor, credit us $20. I reluctantly agreed. I had grandkids on the way over and needed to get off the phone. The longer I thought about it the madder I got...well, not really mad, just exasperated with people I have to do business with. If I was told the first time I ask, NO, we can't do that, that's fine. But to tell me yes, no problem, and then not stick to their word, that's not cool. I called to speak to a supervisor. Of course the rep that took the call wanted to know if she could try to help me. I agreed but told her if she didn't have the authority to make the change, to connect me to someone that could. After I told her about the previous conversation I suggested they go back and listen to the recorded conversation between Abigail and myself. She put me on a brief hold and after speaking with her supervisor, issued another $20 credit. I thanked her very much