1. megoen's Avatar
    I recently activated two new Samsung Galaxy S7 phones for my wife and myself. On both phones when we talk on calls the person at the other end says we're breaking up or they don't always hear us when we talk. Is this a known problem or is there a fix? Could we likely have received two faulty phones? Thanks // mike
    04-22-2016 04:35 PM
  2. monicakm's Avatar
    The call quality wasn't too good on mine either. I was disappointed. Finally read here that turning OFF Advanced Calling would help the complaints of dropped calls and call quality BUT by doing so, you lose the ability to talk and transfer data (ie browse the internet) at the same time.

    I called Verizon. What he did has fixed the problem.
    I turned off Advanced Calling (AC).
    Turned off my phone.
    Verizon rep RESET the AC feature, on my phone, at his end.
    Turned my phone back on and turned AC back on.
    He gave me his email address and asked me to monitor it for a week.

    All calls have been strong and clear! Sounds like I'm on a landline talking to someone across the street
    I've made exactly two phone calls with the S7 while in Walmart. The first (before Verizon reset AC) was
    so bad I just had to hang up. Today (after Verizon reset AC) it was a strong and clear connection

    Here is a link to to another thread on this topic...
    04-22-2016 08:16 PM
  3. Ellamae Sala25's Avatar
    my voice sound not clear and keep cutting off my voice
    03-11-2018 12:48 AM
  4. Ellamae Sala25's Avatar
    my Samsunggalaxy phone keep cuttingoff my voice and my speech not clear sound how do I fix it
    03-11-2018 12:51 AM

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