10-25-2017 10:11 AM
151 ... 4567
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  1. piffs's Avatar
    12h passed and the issue did not re-occur. I will keep you guys informed in the next days. It is possible to re-appear in the future but I hope it will not, so soon.

    The precise steps I did:

    1. I installed Android 7,1 (not official) to see if on custom roms the issue occurs, and it did!
    2. Removed my back case ( it was an "designed by samsung" hard case, putting a lot of force on the phone ).
    3. Used Samsung Kies and recovered my phone firmware from CM to Official
    4. Turned the phone on and used a new google account but without re-applying the case.

    Hope it helps!
    08-20-2017 07:40 PM
  2. Makinen79's Avatar
    12h passed and the issue did not re-occur. I will keep you guys informed in the next days. It is possible to re-appear in the future but I hope it will not, so soon.

    The precise steps I did:

    1. I installed Android 7,1 (not official) to see if on custom roms the issue occurs, and it did!
    2. Removed my back case ( it was an "designed by samsung" hard case, putting a lot of force on the phone ).
    3. Used Samsung Kies and recovered my phone firmware from CM to Official
    4. Turned the phone on and used a new google account but without re-applying the case.

    Hope it helps!
    For science sake, can you put the case back on and see what happens?
    08-20-2017 09:31 PM
  3. piffs's Avatar
    For science sake, can you put the case back on and see what happens?
    I'm afraid to do that! Sorry....
    08-20-2017 11:13 PM
  4. piffs's Avatar
    Tomorow I will go and buy a (rubber/jelly/soft) case for my phone. I just hope that it will not go nuts again after some months.
    PS. My phone is still working like a champ after removing that %*(#( plastic hard case....
    I guess the phone's structure has a flaw and it can not take that kind of pressure.
    08-21-2017 06:27 AM
  5. thatsteveguy's Avatar
    Tomorow I will go and buy a (rubber/jelly/soft) case for my phone. I just hope that it will not go nuts again after some months.
    PS. My phone is still working like a champ after removing that %*(#( plastic hard case....
    I guess the phone's structure has a flaw and it can not take that kind of pressure.
    I have a soft rubber Spigen case on my S7 and still deal with this issue daily. Removing the case did not change anything.
    08-21-2017 03:17 PM
  6. mb6664's Avatar
    Same here, removing the case worked just for a few hours, then the sound stoppen working too. It really sucks and if the technical Support does not find a solution, I will sell the phone on eBay and buy the new Nokia. Back to the roots.
    08-22-2017 04:44 AM
  7. piffs's Avatar
    Means that my phone's structure was not affected so much, but surely it will re-appear in the future based on what you guys are saying.

    When that day will come I will sell it on the SH market and when i'l buy a new smartphone, I will first search the web for known problems .
    08-22-2017 07:00 AM
  8. piffs's Avatar
    Speaker issue cam back and its worst.

    I'm putting this little boy on ebay and I'm saying farewell to Samsung....

    S7 and S8 had the same ugly problem with the speaker and they did not have good enough employees to fix this... Shame on you Samsung.
    08-23-2017 01:10 AM
  9. Makinen79's Avatar
    Piffs, when speaker cuts out, try bending phone (slightly!) While holding horizontally, use palm/thumbs on bezels and apply pressure to back with fingers. Like snapping a piece of wood or a stick. See if sound returns
    08-23-2017 08:50 AM
  10. piffs's Avatar
    Piffs, when speaker cuts out, try bending phone (slightly!) While holding horizontally, use palm/thumbs on bezels and apply pressure to back with fingers. Like snapping a piece of wood or a stick. See if sound returns
    Yes it does but with what is helping me?

    Now I'm on my Nokia 222 as a basic phone until I decide what I shall do next. This is to stressful.
    08-23-2017 03:39 PM
  11. Makinen79's Avatar
    Just to prove hardware vs software issue to samsung. But I doubt they are listening
    08-23-2017 03:41 PM
  12. Makinen79's Avatar
    Missed two phone calls today due to sound cut out
    08-23-2017 09:37 PM
  13. piffs's Avatar
    Missed two phone calls today due to sound cut out
    Well, they are not able to admit this even if they know, and they sure know. That will mean they will be forced to call back xxxxxxx phones, and they can't accept that, even if its their fault.
    08-24-2017 11:11 AM
  14. Makinen79's Avatar
    They could so easily rule apple iphone. But obviously some leadership issues.
    08-24-2017 11:12 AM
  15. piffs's Avatar
    Does anyone know if this can be fixed at a local gsm service at a cost? Is the hardware problem provenience known?
    08-26-2017 12:44 PM
  16. Makinen79's Avatar
    Does anyone know if this can be fixed at a local gsm service at a cost? Is the hardware problem provenience known?
    Not sure. I will research. Please let me know if you find anything out.
    08-27-2017 07:40 AM
  17. Landphill's Avatar
    FIXED... KIND OF.
    This sounds stupid but just try it because it worked for me. Anytime I played a video through my speaker, it would randomly cut out and come back. I read about how to fix it on another thread. You need to smack the back of the phone, bottom right side, on your hand or knuckle when it cuts out. I grab the top right corner of the phone and smack the bottom right corner on the palm of my hand or knee at a medium strength and BAM it works. Just try it and you will see. Let me know if this helps. I made this account just for this so I can share it.
    09-01-2017 03:38 AM
  18. mb6664's Avatar
    I don't know what happened, but my problems are gone since one week. The only things I changed are a couple of new apps and I havn't restarted my phone for a week.
    09-01-2017 06:10 AM
  19. Makinen79's Avatar
    FIXED... KIND OF.
    This sounds stupid but just try it because it worked for me. Anytime I played a video through my speaker, it would randomly cut out and come back. I read about how to fix it on another thread. You need to smack the back of the phone, bottom right side, on your hand or knuckle when it cuts out. I grab the top right corner of the phone and smack the bottom right corner on the palm of my hand or knee at a medium strength and BAM it works. Just try it and you will see. Let me know if this helps. I made this account just for this so I can share it.
    See my previous post about applying pressure to back of phone.
    Basically same as u are doing. Has to be an internal hardware problem.
    09-01-2017 07:22 AM
  20. Rsimms11's Avatar
    I normally don't post but I found a fix and I want you all to have it. It's super weird. All I did was hit the lower back of my phone against my knee a couple times. I read that hitting it or pressing it fixed it and thought, no way. But it worked!
    09-13-2017 10:06 PM
  21. Makinen79's Avatar
    I normally don't post but I found a fix and I want you all to have it. It's super weird. All I did was hit the lower back of my phone against my knee a couple times. I read that hitting it or pressing it fixed it and thought, no way. But it worked!
    Let us know if the problem re occurs. When I apply pressure to the back, like about bend the phone it goes away. Ill try your method. I wonder how many s7 and s8 have this issue.
    09-15-2017 10:16 PM
  22. p1at0sh's Avatar
    Let us know if the problem re occurs. When I apply pressure to the back, like about bend the phone it goes away. Ill try your method. I wonder how many s7 and s8 have this issue.
    So this problem has been happening to me for the last 2 weeks. Ive searched and tried everything reasonable it seems. The only thing that seems to work is this pressure trick...bending it specifically. how god damned lame. ive been incredibly frustrated with android ergonomics, and the samsung in general- over heats, generally slow ui, and people cant hear me well.
    10-04-2017 02:28 AM
  23. corey55255's Avatar
    I have tried all the solutions throughout this thread and none worked. However, i found a solution of my own and it has worked so far. The solution being plugging in my headphones into the headphone jack and then unplugging them. Kind of a simple solution and it has worked for me for about the last month and a half to 2 months.... Let me know if this works for anyone else.
    10-05-2017 01:46 PM
  24. Jack Whitley's Avatar
    I don't mean to be harsh, but I rely on my alarms to wake up in the morning. I'm in somewhat of a panic because I believe I may have been fired from work (no news yet.) I've been having the youtube audio cutting in and out issue since I got my s7 active from att almost a year ago. I updated to A7.0 when it was first available, same issue. I've turned off all stupid settings that might interfere with audio notifications (ie. easy mute, haptic feedback, etc...) I've scoured my os for settings dealing with audio and notifications. I've scoured my apps for settings dealing with audio and notifications. Starting one week ago, I noticed my volume settings were seemingly tampered with. System volume was low, media volume was muted, notifications volume was low. I chocked it up to pocket fidgeting. No. 4 days ago, I woke up late for work. I looked at my phone and all volume sliders were muted, my alarms had been switched OFF. Again, I chocked it up to pocket fidgeting and got a stern warning from my supervisor that morning. TODAY, I woke up late again. No notification that I had missed an alarm. No snoozes. I tested a new alarm set for a minute or two after activating it. No sound, vibration only. I looked at my volume settings, all were turned up high. I was on the phone was Samsung for about an hour and zero progress. Now I have one question for all of you who think this is a hardware issue; how in the h**l am I supposed to flex the back of my phone in my sleep? Flexing the back of my s7 Active or putting pressure on it whatsoever does not bring the sound back one iota.
    10-07-2017 02:13 PM
  25. Mehdi Mabrouk's Avatar
    OMG!!! This solved also my Audio Problem on my galaxy S7 edge. I was having 2months no sound, than again approximatly 2months sound and a few minutes no sound. I thought my s view cover was generating this problem, but maybe it was the pressure of the cover ;-) Big thanks to you dude!!!! But i think i'm gonna replace my device or let it repair because it isn't normal!
    10-19-2017 10:37 AM
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