06-06-2021 11:30 PM
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  1. piffs's Avatar
    Does anyone know if this can be fixed at a local gsm service at a cost? Is the hardware problem provenience known?
    08-26-2017 11:44 AM
  2. Makinen79's Avatar
    Does anyone know if this can be fixed at a local gsm service at a cost? Is the hardware problem provenience known?
    Not sure. I will research. Please let me know if you find anything out.
    08-27-2017 06:40 AM
  3. Landphill's Avatar
    FIXED... KIND OF.
    This sounds stupid but just try it because it worked for me. Anytime I played a video through my speaker, it would randomly cut out and come back. I read about how to fix it on another thread. You need to smack the back of the phone, bottom right side, on your hand or knuckle when it cuts out. I grab the top right corner of the phone and smack the bottom right corner on the palm of my hand or knee at a medium strength and BAM it works. Just try it and you will see. Let me know if this helps. I made this account just for this so I can share it.
    09-01-2017 02:38 AM
  4. mb6664's Avatar
    I don't know what happened, but my problems are gone since one week. The only things I changed are a couple of new apps and I havn't restarted my phone for a week.
    09-01-2017 05:10 AM
  5. Makinen79's Avatar
    FIXED... KIND OF.
    This sounds stupid but just try it because it worked for me. Anytime I played a video through my speaker, it would randomly cut out and come back. I read about how to fix it on another thread. You need to smack the back of the phone, bottom right side, on your hand or knuckle when it cuts out. I grab the top right corner of the phone and smack the bottom right corner on the palm of my hand or knee at a medium strength and BAM it works. Just try it and you will see. Let me know if this helps. I made this account just for this so I can share it.
    See my previous post about applying pressure to back of phone.
    Basically same as u are doing. Has to be an internal hardware problem.
    09-01-2017 06:22 AM
  6. Rsimms11's Avatar
    I normally don't post but I found a fix and I want you all to have it. It's super weird. All I did was hit the lower back of my phone against my knee a couple times. I read that hitting it or pressing it fixed it and thought, no way. But it worked!
    09-13-2017 09:06 PM
  7. Makinen79's Avatar
    I normally don't post but I found a fix and I want you all to have it. It's super weird. All I did was hit the lower back of my phone against my knee a couple times. I read that hitting it or pressing it fixed it and thought, no way. But it worked!
    Let us know if the problem re occurs. When I apply pressure to the back, like about bend the phone it goes away. Ill try your method. I wonder how many s7 and s8 have this issue.
    09-15-2017 09:16 PM
  8. p1at0sh's Avatar
    Let us know if the problem re occurs. When I apply pressure to the back, like about bend the phone it goes away. Ill try your method. I wonder how many s7 and s8 have this issue.
    So this problem has been happening to me for the last 2 weeks. Ive searched and tried everything reasonable it seems. The only thing that seems to work is this pressure trick...bending it specifically. how god damned lame. ive been incredibly frustrated with android ergonomics, and the samsung in general- over heats, generally slow ui, and people cant hear me well.
    10-04-2017 01:28 AM
  9. corey55255's Avatar
    I have tried all the solutions throughout this thread and none worked. However, i found a solution of my own and it has worked so far. The solution being plugging in my headphones into the headphone jack and then unplugging them. Kind of a simple solution and it has worked for me for about the last month and a half to 2 months.... Let me know if this works for anyone else.
    10-05-2017 12:46 PM
  10. Jack Whitley's Avatar
    I don't mean to be harsh, but I rely on my alarms to wake up in the morning. I'm in somewhat of a panic because I believe I may have been fired from work (no news yet.) I've been having the youtube audio cutting in and out issue since I got my s7 active from att almost a year ago. I updated to A7.0 when it was first available, same issue. I've turned off all stupid settings that might interfere with audio notifications (ie. easy mute, haptic feedback, etc...) I've scoured my os for settings dealing with audio and notifications. I've scoured my apps for settings dealing with audio and notifications. Starting one week ago, I noticed my volume settings were seemingly tampered with. System volume was low, media volume was muted, notifications volume was low. I chocked it up to pocket fidgeting. No. 4 days ago, I woke up late for work. I looked at my phone and all volume sliders were muted, my alarms had been switched OFF. Again, I chocked it up to pocket fidgeting and got a stern warning from my supervisor that morning. TODAY, I woke up late again. No notification that I had missed an alarm. No snoozes. I tested a new alarm set for a minute or two after activating it. No sound, vibration only. I looked at my volume settings, all were turned up high. I was on the phone was Samsung for about an hour and zero progress. Now I have one question for all of you who think this is a hardware issue; how in the h**l am I supposed to flex the back of my phone in my sleep? Flexing the back of my s7 Active or putting pressure on it whatsoever does not bring the sound back one iota.
    10-07-2017 01:13 PM
  11. Mehdi Mabrouk's Avatar
    OMG!!! This solved also my Audio Problem on my galaxy S7 edge. I was having 2months no sound, than again approximatly 2months sound and a few minutes no sound. I thought my s view cover was generating this problem, but maybe it was the pressure of the cover ;-) Big thanks to you dude!!!! But i think i'm gonna replace my device or let it repair because it isn't normal!
    10-19-2017 09:37 AM
  12. Exspartan36's Avatar
    I fixed mine by replacing the speaker. Parts cost about £12. I think it had a lot to do with the contact on the motherboard. It's just 2 pins on a contact plate so easily damaged if you put to much pressure on the corner.
    10-25-2017 09:11 AM
  13. AvaG777's Avatar
    I had the same problem with my phone. I changed the bandwith to 5.0 and it fixed the problem. This is using Wi-Fi. I had it at 2.5 before.
    06-10-2018 03:16 AM
  14. dom888's Avatar
    Hey guys,

    I've had my Galaxy S7 for almost two months out and the last few weeks the sound keeps cutting out. This doesn't happen whenever I get called or get a text, but only when I try to watch a video either on YouTube or Facebook or one that's on my phone. The sound will play for only 2 seconds when it stops. It also happens when I try to set a ringtone.

    Does anyone know what's going on? Is this common? I really don't want to send it in for repairs.
    I had the same thing goin on until I uninstalled the Samsung Music App seems it was controlling the Audio
    07-01-2019 01:36 AM
  15. dom888's Avatar
    Hi, mine was doing this so frustrating, nothing helped till I tried the audio jack and cleaned it out, fixed good as new.
    01-01-2020 08:44 PM
  16. Hugapug's Avatar
    Hi. I have an older Galaxy (J7) phone. Recently the audio started cutting in and out while I'm on calls only. I know it's not a reception problem as my husband has the same phone and this never happens to him. This problem is getting progressively worse. Any suggestions? Thx.
    06-06-2021 05:35 PM
  17. B. Diddy's Avatar
    Welcome to Android Central! Does this also happen on speakerphone, or using wired or Bluetooth headphones?
    06-06-2021 05:47 PM
  18. Hugapug's Avatar
    Yes, it happens on speaker phone. I don't use earphones so don't know if it does.

    I mean headphones.
    06-06-2021 07:48 PM
  19. B. Diddy's Avatar
    Ok -- this is a pretty long thread, so have you already read through it? It sounds like a problem that didn't necessarily have a good solution.

    Does it happen in Safe Mode as well? https://www.t-mobile.com/support/dev...s%20restarting.
    06-06-2021 11:30 PM
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