1. JamieClay's Avatar
    Because I wanted to use BOA's fingerprint security, I configured a fingerprint for the phone.

    That's when I notice it applied the fingerprint to the lock screen. I didn't want that, so I tried to turn it off but the system asks for a password to be able to access the fingerprint setup.

    BUT I NEVER SET A PASSWORD FOR THIS PHONE!

    So now (because I rebooted it) I'm locked out of my phone.

    Is there anyway to solve this that doesn't involve wiping the phone?

    Thanks.
    09-08-2016 04:30 PM
  2. SpookDroid's Avatar
    You can try unlocking from the Play Store Device Manager using the Google Account that's set up in the device or using the Samsung Account through https://findmymobile.samsung.com/

    But if you set up a fingerprint, you should be able to use that to access your device.
    09-08-2016 05:30 PM

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