1. thomasisacookie's Avatar
    My Samsung Galaxy S7 can't connect to mobile networks anymore, I can connect to Wi-Fi, but I can't text, call. or use data.
    I called Verizon tech support and they said they would send me a new SIM card. After installing that it couldn't activate, and I took it to the Verizon store. At the Verizon store, they said my SIM card reader was broken and I took it to a repair shop. There they said it wasn't the reader, but it was software issues. I've tried a lot of things and I can't find anything online for it. Can anyone help me? Thanks.
    09-29-2016 06:27 PM
  2. TwitchyPuppy's Avatar
    Woah the repair shop did nothing?!

    And try to see what APN you're on (in "Mobile Networks"). It's known to cause that issue.
    09-29-2016 08:47 PM
  3. thomasisacookie's Avatar
    The repair shop was gonna charge me $160 for a software thing, but I realized I could probably fix it myself.

    The APN is VZWINTERNET and the Network Mode is Global though I can't change it.
    09-29-2016 10:15 PM
  4. motimou's Avatar
    Same here in Europe. Its the latest software that has screwed up a lot of phones. Get a replacement. Keep sending it back to the manufacturer. Its seems all S7 series are jinxed. If there is any solution please tell us.
    10-01-2016 03:56 AM
  5. motimou's Avatar
    trying this now seems to work
    H2oflyer likes this.
    10-01-2016 11:56 AM
  6. motimou's Avatar
    Did not work for too long. Have to send it back to the service center. Game over.
    10-01-2016 05:36 PM
  7. thomasisacookie's Avatar
    Apparently I'm out of warranty from my phone and they won't give me a replacement because it's cracked on the back.
    10-14-2016 01:12 PM
  8. motimou's Avatar
    the phone is not even a year old
    10-14-2016 02:45 PM
  9. motimou's Avatar
    Update: Got it back from the service they changed the circuit board and back cover. Its under warranty so no charge. Works ok now no signal issues atleast.
    11-28-2016 06:04 AM

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