07-23-2019 06:28 PM
29 12
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  1. Fit24's Avatar
    Phones with defects are not limited to a specific company or model; although some may have more problems than others.
    12-24-2016 01:00 PM
  2. systemofadown1's Avatar
    there are literally tons of S7's out in the wild, the occasional defective one will come up from time to time.
    12-24-2016 05:12 PM
  3. dsalomon999's Avatar
    Same thing happened to mine 3 weeks ago. Samsung would not honor the warranty (purchased in April). I had to go through insurance with the whopping $200 deductible. I'm really pissed off about this. Sprint won't help either. My replacement started running super hot as well until i started using Greenify. That app puts everything that isn't being used into hibernate mode. Now the phone is running very cool. Lesson learned - lots of apps loaded on phone equals lots of battery drain and lots of heat.
    12-27-2016 10:23 AM
  4. B B7's Avatar
    I have had a Samsung Galaxy S7 for three years. The back of the case just began to separate. I read about the problem online and the consensus was that this is a battery problem (as per this blog). Also, there were comments that the battery could not be replaced. Some advice was to contact Samsung, however I have contacted Samsung for other items and they have not been very helpful. My bought the phone from AT&T, so I called their local store. They were of no help given the age of the phone; however AT&T referred me to Batteries Plus. I looked online and they replace cell phone batteries, even for the S7. Rather than send the phone to Samsung and be without a phone for weeks, I made an appointment at Batteries Plus. They were very knowledgeable about the phone. In one hour, they had replaced the faulty battery and repaired the back of the phone case. The cost was $69.99 or $59.99 with coupon. What a great service to get my phone fully functional again in an hour.
    07-23-2019 06:28 PM
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