1. timothypcook's Avatar
    Whenever I try to use the phone the recent apps button activates. I know for sure I am not touching it. It activates 2 or 3 times within half a second. Makes the phone impossible to even use.

    I managed to do a factory reset. I could hear the recent apps button sound going off during the setup!!

    Any ideas before I try and get it replaced?

    (recents key)
    12-21-2016 08:36 AM
  2. Morty2264's Avatar
    Hi! How long have you had your Samsung product? If it's still within the warranty window, or even if it isn't,I'd suggest bringing it in for a replacement. I'm not entirely sure, but it sounds like it may be software-related. Please keep us updated on what's happening.
    12-21-2016 09:04 AM
  3. timothypcook's Avatar
    I am going to have to call Samsung...I don't think they have a repair center anywhere near me.
    12-21-2016 09:27 AM
  4. Morty2264's Avatar
    I am going to have to call Samsung...I don't think they have a repair center anywhere near me.
    What about a cellular repair shop? But yes, calling Samsung would be your best bet.
    12-21-2016 09:31 AM
  5. Dooki's Avatar
    Mine did the same. Nothing would fix it. It was an insurance replacement so I took it back. Freaking annoying. Couldn't get anything done.
    12-22-2016 12:22 AM
  6. Tim1954's Avatar
    Do your have a screen protector on it? That may be the cause too...
    12-23-2016 12:59 AM

Similar Threads

  1. Screen goes black and back to home screen
    By AC Question in forum Ask a Question
    Replies: 12
    Last Post: 12-22-2016, 11:57 AM
  2. How to get Google Play Store on Kindle Fire HDX 3rd Gen
    By JM19 in forum Kindle Fire HDX Tablets
    Replies: 1
    Last Post: 12-22-2016, 07:26 AM
  3. Replies: 1
    Last Post: 12-21-2016, 09:11 AM
  4. Replies: 2
    Last Post: 12-21-2016, 08:53 AM
  5. on an at&t s7 edge how do you delete emails older than 2016
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 12-21-2016, 08:02 AM
LINK TO POST COPIED TO CLIPBOARD