1. assistanceisrequired's Avatar
    So a while back, my S7's camera lens shattered for no reason. All was fine except the camera wasn't quite as good as it was before. Fast forward a few months now everything has gone down to crap. I managed to get a few drops of water on the phone and now the camera is on the verge of not working. Opening the camera app even causes the phone to loudly rattle. And the camera isn't even the only thing wrong. Upon unlocking my phone, it constantly opens the multitasking or recent apps screen. This is making the phone almost unusable and I had barely done anything to it for this to happen. I thought it may have been a software issue so I tried a hard reset. Still... nothing positive. Can somebody please tell me why this is happening or what I can do? I desperately need this problem to go away or if Samsung can do anything to help, please let me know. Also, the S7 no recognizes that my T-Mobile sim card is inserted.
    Thanks,
    Johnny
    02-06-2017 06:45 PM
  2. assistanceisrequired's Avatar
    Update: A bit later, my sim card is recognized but everything else is still being a pain to deal with.
    02-06-2017 07:03 PM
  3. Dooki's Avatar
    Sounds like you got water inside of your device. When your lens shattered you lost any water resistance. That would be my first guess.
    02-07-2017 01:01 PM
  4. Morty2264's Avatar
    I'm so sorry this has happened to you! Do you have any kind of phone insurance with your carrier? If so, does it cover water damage?
    02-07-2017 01:04 PM
  5. rcrc001's Avatar
    Insurance does cover water damage but there's a deductible.
    Morty2264 likes this.
    02-07-2017 01:13 PM
  6. Morty2264's Avatar
    Insurance does cover water damage but there's a deductible.
    Well, at least you have that covering you if that is the resort you have to go to! Have you tried the whole phone-in-rice trick?
    02-07-2017 01:17 PM
  7. offsidebowler's Avatar
    Sounds like water got through the cracks of the camera. There's no reason to believe it's a software issue unless it's a huge coincidence, just sounds like water has damaged the hardware.
    02-07-2017 01:22 PM
  8. assistanceisrequired's Avatar
    T-Mobile comes with assurant warranty but theyre making me pay another $175 but my current device is a refurbished device from them.
    02-11-2017 07:07 PM
  9. assistanceisrequired's Avatar
    I left my phone in rice for 48 hours straight and the camera is now working fine but everything else is the same and now it no longer reads my sim card again
    02-11-2017 07:07 PM
  10. assistanceisrequired's Avatar
    so is my s7 done for just because of a few drops of water?
    02-11-2017 07:08 PM
  11. Dooki's Avatar
    so is my s7 done for just because of a few drops of water?
    Electronics + water = bad
    02-11-2017 10:11 PM

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