1. AC Question's Avatar
    I have a Sprint Galaxy s7, after the Nougat upgrade the feature to use the proximity sensor to keep the screen off in a pocket/bag is no longer working. I've checked the sensor itself with *#0*# menu but it's working just fine, I've done a cache wipe and settings reset. has anyone else experienced this, is a factory reset my only hope?
    03-10-2017 02:09 AM
  2. ikatuga's Avatar
    I think It's android 7 bag. It's only work with charging on-off screen wake-up function
    03-16-2017 06:36 AM
  3. Judy android's Avatar
    My S7 Active still has the screen still shut off after putting it in my pocket.
    03-20-2017 04:43 PM
  4. nomiswerdna's Avatar
    'Smart stay' has to be on for it to work! Found out after much messing about.

    AHHH!!! Spoke too soon, that was with marshmallow, just put nougat back on.... not working again
    04-14-2017 08:12 AM
  5. whosright's Avatar
    My S7 Active still has the screen still shut off after putting it in my pocket.
    Might be a carrier issue! I have Verizon & mine is working...not sure, just a guess.
    04-14-2017 05:09 PM
  6. nomiswerdna's Avatar
    Tried three different operating systems yesterday resetting my phone. Still didn't work even with no apps installed.

    Can't work it out! Grrrrrrrrrr....
    04-15-2017 05:27 AM
  7. Ilsonlad's Avatar
    I have the same problem on my s7 (nougat) I've tried everything I can think of including factory reset. I've only had the phone for 5 weeks and when I got it it was on marshmallow 6.0.1 but I "upgraded" to nougat before I had tried the screen off feature so don't know if it was working before I moved on to nougat. Has anyone found a fix yet or heard if it is definitely a symptom of the nougat upgrade?
    05-07-2017 05:31 AM
  8. MapzOr's Avatar
    I had Android M and it was working fine. When I upgraded to N it stopped working. I knew it was a bug or a problem with the new update, but shouldn't they have had it fixed long ago? Been 2 month with N and no fix so far..
    05-14-2017 02:39 PM

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