1. AC Question's Avatar
    The help desk is closed over the weekend and I need to activate it. I am upgrading from a S5 to S7. Since the SIM cards are different sizes, I can't use that. Can someone point me to how I can get past the Verizon setup screen and connect to wifi so I can at least begin to transfer info from my old phone to the new one? Many thanks in advance.
    04-15-2017 03:47 PM
  2. Dooki's Avatar
    Why do you need a sim? When I restore mine i usually leave them out. No particular reason. It has never forced me to install a sim. Could it be a Verizon issue.
    Is it new or used?
    04-16-2017 09:12 PM

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