1. AC Question's Avatar
    I have a galaxy s7 and my nephew change the Password and locked me out my phone I though I could just reset to but no !!!!! It's also a code on the phone to just power it off so I can't do that either !!!!! I need help how do I power off my phone that has a power lock on it if I don't know the password
    04-19-2017 12:51 PM
  2. belodion's Avatar
    You may want to take legal action against your nephew.
    04-19-2017 01:18 PM
  3. project.in.process's Avatar
    Yeah that sounds like a nasty situation...Just out of curiosity, do you have "Wipe after X failed attempts" enabled? If so, be careful of wrong attempts to unlock it.
    I'm not saying to threaten your nephew, but I'd at least restate the severity of the situation and inform his parent(s) of the problems it's causing. Man I sound so old right there.
    Sounds like you might have to manually reset the phone, potentially with Kies software or the like.
    Then sign back in with your gmail account.
    04-19-2017 03:07 PM
  4. Jboe1031's Avatar
    I have a galaxy s7 and my nephew change the Password and locked me out my phone I though I could just reset to but no !!!!! It's also a code on the phone to just power it off so I can't do that either !!!!! I need help how do I power off my phone that has a power lock on it if I don't know the password
    I'm having the same problem. Please contact me if u find the solution
    08-01-2017 07:51 PM
  5. CWinkler's Avatar
    Not sure if "find my phone" through Google, and then saying you lost the phone and asking to reset would work. From computer or another device. Good luck!
    08-02-2017 05:50 AM
  6. RfwhisperR's Avatar
    I'm having the same problem. Please contact me if u find the solution
    What setting is that?!?
    11-12-2017 05:59 AM
  7. frankwolf91's Avatar
    I have a galaxy s7 and my nephew change the Password and locked me out my phone I though I could just reset to but no !!!!! It's also a code on the phone to just power it off so I can't do that either !!!!! I need help how do I power off my phone that has a power lock on it if I don't know the password
    HEY GUYS! First time replying to one of these, so apologizes if this looks weird! So my customer is currently having the SAME EXACT issue so I looked here to find a solution but looks like you guys are still stuck. Well GREAT NEWS, I found the solution for my customer! So yeah, we need the phone turned off but we can’t because it still needs the security code. Instead of powering off the device, hit “Restart Device”, the device wont need a code for that so when the device restarts and the screen turns black, hold down the Power+Volume Up+Home Button until Recovery Mode pops up.
    12-03-2017 08:58 PM
  8. Carey Macleod's Avatar
    Thanks Frank from December. I thought of that but did not know when to press everything. Thank you so much
    04-23-2018 03:56 AM
  9. ddnkate's Avatar
    not sure if "find my phone" through google, and then saying you lost the phone and asking to reset would work. From computer or another device. Good luck!
    this one is the best!!! Provided that you've all backed up your data! Thanks for this!!!!
    07-10-2018 10:27 PM
  10. Jakesdad69's Avatar
    The factory reset worked but apparently the previous owner had it registered to her Gmail and I can't go past that. Any ideas?

    Thx in advance
    07-20-2018 11:11 PM
  11. chanchan05's Avatar
    The factory reset worked but apparently the previous owner had it registered to her Gmail and I can't go past that. Any ideas?

    Thx in advance
    Contact the previous owner about it.
    07-20-2018 11:54 PM

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