1. irie1221's Avatar
    I dont have a box or anything with the s/n on it, smart switch needs it to reinstall firmsre on it. How can i get around tgst do i can get it running again
    04-20-2017 09:15 AM
  2. YouBlue_dev's Avatar
    If you don't have any of the packaging, you might be out of luck. I'm sure it's written on something inside, but that would require opening the phone.
    04-20-2017 10:15 AM
  3. bmhillegass87's Avatar
    Hi Irie1221!

    Sorry to hear that s7 is acting up! While this might not work while in a boot loop. Have you tried replacing the phone into recovery mode? When you do this, the splash page will show the S/N for the device.

    To do so on a Samsung S7 device:

    Hold the volume up key, home button, and power button at the same time for a few seconds. If it doesn't go right into the boot loop the information should be visible on the recovery page.
    04-20-2017 10:23 AM

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