04-23-2017 02:28 PM
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  1. imlost33's Avatar
    imlost33
    I have the 32gb s7 from Verizon & currently a 64gb sd card in the phone. All available apps that can be moved to sd card have been moved. All pictures & music are on sd card. My internal memory is full still & when I go to My Files, there isn't anything in it that would be consuming that much space.
    04-23-2017 12:19 PM
  2. luke31's Avatar
    luke31
    Originally Posted by imlost33
    I have the 32gb s7 from Verizon & currently a 64gb sd card in the phone. All available apps that can be moved to sd card have been moved. All pictures & music are on sd card. My internal memory is full still & when I go to My Files, there isn't anything in it that would be consuming that much space.
    Had a similar problem. The solution for me was the following:

    Settings -> Device Maintenance -> Storage -> Three Dots in Upper Right -> Storage Settings -> Internal Storage -> Cached Data

    Pressing on Cached Data will ask you if you want to clear it. I have about 3GB in Cached Storage that I was able to clear.
    04-23-2017 02:28 PM
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