1. Cooked Tuna's Avatar
    In the last second of any video in my camera roll or on instagram, the audio cuts out. I've tried clearing the cache in the some of the sound applications but to no avail. Its really starting to bug me because I have videos with twists in the last second so if there isn't sound, I can't know the twist.
    Honestly, its just irritating. Its not a massive problem but if someone could help me fix it, I would appreciate it.
    06-28-2017 11:10 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are these locally saved video files, or are they streaming? If they're locally saved, are they on Internal Storage or the SD card?
    06-28-2017 11:28 AM
  3. mormemen's Avatar
    Welcome to Android Central! Are these locally saved video files, or are they streaming? If they're locally saved, are they on Internal Storage or the SD card?
    I am experiencing the same problem, and it affects both videos on the internal storage and streamed videos
    07-07-2017 12:29 PM
  4. B. Diddy's Avatar
    Welcome to Android Central! Have you tried wiping the cache partition? https://support.t-mobile.com/docs/DOC-30240. Does it also happen in Safe Mode? https://support.t-mobile.com/docs/DOC-28008
    07-08-2017 01:06 PM
  5. Cooked Tuna's Avatar
    Welcome to Android Central! Have you tried wiping the cache partition? https://support.t-mobile.com/docs/DOC-30240. Does it also happen in Safe Mode? https://support.t-mobile.com/docs/DOC-28008
    Yea! I've done everything! I've wiped cache twice and launched in safe mode and it still happens! HELP
    11-15-2017 05:26 AM
  6. B. Diddy's Avatar
    Sorry, but I didn't get an answer to one of my first questions -- are these videos locally saved or streaming? If locally saved, are they on internal storage or the SD?
    11-15-2017 10:58 AM
  7. Cooked Tuna's Avatar
    Sorry, but I didn't get an answer to one of my first questions -- are these videos locally saved or streaming? If locally saved, are they on internal storage or the SD?
    It happens on saved and streamed videos.
    11-15-2017 03:40 PM
  8. B. Diddy's Avatar
    Since it happens in Safe Mode, it's probably either a firmware issue or hardware issue. Try reinstalling the firmware using Smart Switch: http://www.sammobile.com/forum/showthread.php?t=29914
    11-15-2017 04:26 PM
  9. Cooked Tuna's Avatar
    It won't let me reinstall the firmware. I follow the tutorial but my phone is fully up to date.
    12-06-2017 06:26 AM

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