1. teslas's Avatar
    I have a strange problem, I have a gs-7 on AT&T and I just reinstalled this phone about 2 weeks ago and I got a very strange problem now.

    The screen will not turn off when I leave it alone, it just stays on and the screen does not power down.

    Example, if I have a web browser Page open and I leave the phone alone and come back in five minutes, the screen is still on in the browser Pages still there. Does anybody know anything about a screen that doesn't go to sleep?
    08-04-2017 11:06 AM
  2. B. Diddy's Avatar
    First things first -- what's your screen timeout set to?

    Also, does this only happen when it's plugged in and charging, or any time?
    08-04-2017 11:18 AM
  3. teslas's Avatar
    1 minute time out. I only noticed when it was not charging.
    08-04-2017 02:03 PM
  4. B. Diddy's Avatar
    Is Smart Stay turned on? If so, try turning it off. Also, see if it happens in Safe Mode as well: https://support.t-mobile.com/docs/DOC-28008
    08-05-2017 06:36 PM

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