1. Ermin M's Avatar
    Hi,

    I am using s7 edge for 6 months, and like one month ago I ran on a problem with it.
    Heating up, not charging and i am not able to use my keyboard..also it keeps restsrting all the time. After I did factory reset everything was fine for another 20days and it happend again.
    Any solutions?
    08-12-2017 04:59 PM
  2. Ermin M's Avatar
    refresh
    08-14-2017 02:54 AM
  3. crystinonfire's Avatar
    My S7Edge keeps restarting itself, too. Maybe once a week. I don't have any issues with it heating up, though.

    I reached out to Samsung a few minutes ago via the Samsung+ app, and so far they have not been helpful.
    08-21-2017 04:17 PM
  4. crystinonfire's Avatar
    Samsung+ "expert" was useless, so I reached out to Samsung on Twitter. Through DMs, a guy named Gil suggested wiping the cache partition and/or doing a factory reset. I said that I'd already tried both of those. He suggested going to a Best Buy with a "Samsung Experience shop" and having a software re-flash performed.
    08-21-2017 05:13 PM

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