1. varun Malhotra's Avatar
    So my S7 got hung for 2-3 mins while I was browsing FB and for it to get to work again I had to reboot the device. After rebooting, I realized that all the images and videos I shot the last 2 days are missing from my Camera folder (in the SD card). I see that they don't even show up in my google photos app I tried unmounting and mounting the SD card but still am not able to retrieve the lost images and videos. Can someone please help?
    09-10-2017 07:28 PM
  2. SpookDroid's Avatar
    Now you know why you should never save pictures onto the SD card first.

    Are you sure the pictures were backed up on Photos at all? Sounds like they weren't. If they were and they got deleted, you can browse deleted files on the Photos site for up to 30 days I believe, so you can restore them. If they're not there, however, I'm afraid they were never backed up. And from the looks of it, your SD card has become either damaged or corrupt, so I'd try formatting again and not rely on it for data that isn't backed up elsewhere.
    varun Malhotra likes this.
    09-10-2017 08:23 PM
  3. varun Malhotra's Avatar
    Lesson learnt the hard way.

    I am not sure if the photos were backed up or not, all I can see is that the photos which went missing in my SD card are the ones I am not able to see in google photo app (but the ones clicked before or after that are all in google photos, weird that only those photos were not backed?). I checked the trash folder of google photos as well but its empty.

    How can I format the SD card please?
    09-10-2017 08:29 PM
  4. SpookDroid's Avatar
    Before formatting try inserting the SD card in a computer to see if that will somehow see the files. If it doesn't, then you can (sadly) proceed to formatting the card. You can do it from the computer or from the phone (phone is preferred). If you do it from a computer, just make sure that you select ExFAT as the format type and NOT NTFS.

    From the phone, go to your phone's settings, go to Device Maintenance, then the Storage section, tap on the menu button and select Storage Settings, select your SD card from there and finally select the Format option.

    I'd try this also before formatting the card to see if you can recover the files.
    http://forums.androidcentral.com/amb...d-sd-card.html
    varun Malhotra likes this.
    09-10-2017 09:03 PM
  5. varun Malhotra's Avatar
    Thanks mate, I will insert the SD card in my PC and see if I can retrieve the missing/hidden data. will also try to run chkdsk.

    If not, I will (very sadly) have to format the card
    09-10-2017 09:11 PM
  6. SpookDroid's Avatar
    Oh, and going forward I'd suggest you change your camera's settings to save images to Internal Memory, and then once you've backed up to Photos or another cloud service, either move to SD card or just delete off your device.

    SD cards are not that reliable. I've been 'burned' before haha, and I do have to say it, at least in MY experience, SD cards seem to fail more often in Samsung devices (SanDisk circa 2011 would even replace your card no questions asked as long as you mentioned you were using a Samsung device...that's when my Note 2 decided to fry the card while on a trip to the mountains with no way to back up since no signal. Two days worth of pictures, gone.).
    varun Malhotra likes this.
    09-10-2017 09:27 PM
  7. varun Malhotra's Avatar
    Yes I bought 100GB of cloud space on google so I think I should rely on that only, instead of relying on this go damn SD card. I will see if I am able to retrieve the data and will then format the card. If not, I would have lost 2 days worth of my time which I spent in creating 5 recipe videos with great food shots
    09-10-2017 10:33 PM
  8. scottbiggs32's Avatar
    Yes I bought 100GB of cloud space on google so I think I should rely on that only, instead of relying on this go damn SD card. I will see if I am able to retrieve the data and will then format the card. If not, I would have lost 2 days worth of my time which I spent in creating 5 recipe videos with great food shots
    Dont worry friend, from your messages its really heart wrenching to recreate again those 5 recipe videos, but the best solution you can do is either you format your card for the good, or you can get them back through any free or paid picture recovery software. However use your brains and choose a "photo recovery software" wisely.
    varun Malhotra likes this.
    09-11-2017 12:19 AM
  9. varun Malhotra's Avatar
    Thanks for your response @scottbiggs32. Do you have any suggestions for the software I should be using? I don't mind spending a few dollars if needed.
    09-11-2017 01:29 AM
  10. Bittbot_1's Avatar
    So my S7 got hung for 2-3 mins while I was browsing FB and for it to get to work again I had to reboot the device. After rebooting, I realized that all the images and videos I shot the last 2 days are missing from my Camera folder (in the SD card). I see that they don't even show up in my google photos app I tried unmounting and mounting the SD card but still am not able to retrieve the lost images and videos. Can someone please help?
    I am wondering if you got a "Mount sd card" instruction when you couldn't see your photos? I went to my settings and in Storage, there was no info, just to MOUNT SD CARD. Since I didn't unmount it, I'm scared to mount it in case it isn't due to a glitch, and then it may make my card unreadable. If I just remove it from my phone (SG Note 2) and try reading it through my card reader on my laptop it may not read either. Scared to take it out but my only alternative is to re-mount it. Apparently it didn't work for someone else when they did that. My bad thinking it was sager to save to sd card.
    09-11-2017 10:18 PM

Similar Threads

  1. How can I load my SD card from my computer?
    By Steelguitarlane in forum Motorola Droid Turbo 2
    Replies: 6
    Last Post: 09-17-2017, 03:35 PM
  2. Why is my phone showing gmail messages from last year?
    By orangef8 in forum Android 6.0 Marshmallow
    Replies: 2
    Last Post: 09-15-2017, 06:10 PM
  3. Samsung Sol 2 question and help...
    By ant888rvlu in forum Ask a Question
    Replies: 1
    Last Post: 09-11-2017, 04:14 PM
  4. Replies: 0
    Last Post: 09-10-2017, 05:27 PM
  5. Bluetooth and my car
    By amyf27 in forum Samsung Galaxy Note 8
    Replies: 1
    Last Post: 09-10-2017, 05:07 PM
LINK TO POST COPIED TO CLIPBOARD