I went to London England in August. Had my S7 on airplane mode the entire time. Suddenly, it started to get hot and the battery drained at a rapid rate. I couldn't use my keyboard and the phone kept restarting itself every two minutes or so.
I turned the phone off to avoid causing any potential damage due to the heat.
Arrived in the Ukraine, I tried clearing the cache partition. The keyboard function returned briefly but soon afterwards, all the same problems returned. I turned it off again to avoid damage.
After coming home to Canada after my holidays, I tried turning the phone on. When it connected to a network, it seemed to function normally. I checked - no updates had installed. For the next three weeks I never had an issue with it, and it was as if nothing was ever wrong.
However, I just started working as a pilot and I flew up to northern Ontario a couple days ago, where there are no cell towers. The exact same problem and same symptoms occurred again. When I finished my day back in my home city, everything returned to normal! Today, one final time, I turned it on in northern Ontario and it started right away... and as you may have guessed, I'm back home with cell reception and it's working just fine.
I have no idea what could possibly be happening. What really worries me is that, because it only seems to happen out of country/out of tower range, if I send it in to Samsung (as it's still under warranty) they will just ship it back and say nothing is wrong! But I need my phone to at least be able to function enough to use Wi-Fi when I am flying up north...
Does this sound like a software issue? My carrier has already given me a new sim card so I know that's not the problem.. and wiping the cache partition doesn't fix anything either.
Thanks for the help and/or input.
Mahalia
I turned the phone off to avoid causing any potential damage due to the heat.
Arrived in the Ukraine, I tried clearing the cache partition. The keyboard function returned briefly but soon afterwards, all the same problems returned. I turned it off again to avoid damage.
After coming home to Canada after my holidays, I tried turning the phone on. When it connected to a network, it seemed to function normally. I checked - no updates had installed. For the next three weeks I never had an issue with it, and it was as if nothing was ever wrong.
However, I just started working as a pilot and I flew up to northern Ontario a couple days ago, where there are no cell towers. The exact same problem and same symptoms occurred again. When I finished my day back in my home city, everything returned to normal! Today, one final time, I turned it on in northern Ontario and it started right away... and as you may have guessed, I'm back home with cell reception and it's working just fine.
I have no idea what could possibly be happening. What really worries me is that, because it only seems to happen out of country/out of tower range, if I send it in to Samsung (as it's still under warranty) they will just ship it back and say nothing is wrong! But I need my phone to at least be able to function enough to use Wi-Fi when I am flying up north...
Does this sound like a software issue? My carrier has already given me a new sim card so I know that's not the problem.. and wiping the cache partition doesn't fix anything either.
Thanks for the help and/or input.
Mahalia
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