1. Inders99's Avatar
    An update rolled out last night, I enabled when I went to bed, upon waking up the Verizon boot screen was up and nothing was happening. I tried the volume down/home/power button to shut down, nothing. Tried reboot to safe mode and nothing. Tried to restart normally and nothing. Last option is factory reset but I figured I'd check here first before I go that route.

    Any ideas?
    10-03-2017 05:56 AM
  2. B. Diddy's Avatar
    Are you able to force a shutdown (hold Power and Vol Down for about 15 seconds) and then boot into Recovery?
    10-03-2017 10:42 AM
  3. Inders99's Avatar
    No...can't do any of the 4 options except a FDR which I'm doing now. Tried my VZ rep, they conferenced a Samsung rep, tried a cache partition wipe and couldn't even get to the menu.

    They though it was a package corruption but really didn't have any idea why it happened.

    FDR and hopefully good to go soon.
    B. Diddy likes this.
    10-03-2017 08:25 PM

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