1. Corsophoto's Avatar
    I just got the update in the end of January to my s7 and all of the new pictures look like gray boxes and it says "Unable to load file" when I try to add a photo to instagram. I tried uninstalling the Instagram app and re-installing it, to no avail. Same issue. Everything works fine on Facebook and Twitter. Aside from the new update not jiving with Instagram, I can not delete new photos in the galleries on the phone, unless they have been added to my phone pre-update. I don't know where to turn to get this fixed.
    02-06-2018 06:02 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Were these also your posts?

    https://forums.androidcentral.com/as...ml#post6149621
    https://forums.androidcentral.com/as...ml#post6149613

    It would be helpful to know, because if they're not, then it's less likely to be an issue limited to your phone.

    First, try wiping the cache partition: https://support.t-mobile.com/docs/DOC-28028. This won't erase any personal data, and can sometimes be helpful after a system update.

    Also, are the photos all on an SD card, or Internal Storage?

    BTW, I moved this thread from the Android Apps forum to the S7 forum, since the former is intended for developers to promote their apps.
    02-07-2018 11:17 AM

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