06-21-2018 09:44 AM
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  1. Android Central Question's Avatar
    Android Central Question
    I added a Smith's grocery store app, and tried to delete it, and can't. When I keep my finger on the app so that the trash can shows up, as soon as I try to guide the app into the trash can the trash can disappears. I can only disable the app, now.
    06-21-2018 12:50 AM
  2. djrakowski's Avatar
    djrakowski
    Trusted Member
    Q&A Team
    Welcome to Android Central!

    Try this: Open Settings->Apps->Smiths (or whatever they call their app). There should be two buttons - one labeled "Force Stop" and the other labeled "Disable" or "Uninstall." If that second button says "Disable," then it seems like the app may be built into the phone's system software (and you can thank your mobile carrier for forcing it on you).

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Android Central.
    06-21-2018 09:44 AM
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