1. Epscillion's Avatar
    I have a Galaxy S7 and since a recent update a few days ago it has been restarting on it's own everyday at least once a day. When I go into my phone after the update my SD card is gone from the storage menu. So I restarted the phone myself and that gets my SD card back up on the storage menu. I'm not sure what to do from here to get it to stop restarting.
    07-05-2019 10:03 AM
  2. mustang7757's Avatar
    I have a Galaxy S7 and since a recent update a few days ago it has been restarting on it's own everyday at least once a day. When I go into my phone after the update my SD card is gone from the storage menu. So I restarted the phone myself and that gets my SD card back up on the storage menu. I'm not sure what to do from here to get it to stop restarting.
    What Android version your on ? Oreo?
    Have you tried clearing cache in recovery?
    07-05-2019 10:08 AM
  3. Galactic Zoo's Avatar
    It may be worth trying another SD card.
    07-05-2019 10:28 AM
  4. Epscillion's Avatar
    Thank you for responding so quickly. My Android version is 8.0.0 , and it isn't an Oreo. I've cleared it from storage where it says "clean now", but my SD card still doesn't show up. Only when I restart the phone myself does it pop back up. I'm not sure how to clear the cache in recovery.
    07-05-2019 10:39 AM
  5. Epscillion's Avatar
    Galactic Zoo, yes I just got a new SD card so it shouldn't be a problem. Things started going weird since the update.
    07-05-2019 10:39 AM
  6. Epscillion's Avatar
    Also, I turned off updates for the phone since this started.
    07-05-2019 10:42 AM
  7. mustang7757's Avatar
    8.0 is Oreo
    Recovery resart the phone before it starts back up.hold volume up and power button same time then in menu scroll with volume button to cache and select with power button
    Thank you for responding so quickly. My Android version is 8.0.0 , and it isn't an Oreo. I've cleared it from storage where it says "clean now", but my SD card still doesn't show up. Only when I restart the phone myself does it pop back up. I'm not sure how to clear the cache in recovery.
    07-05-2019 10:45 AM
  8. B. Diddy's Avatar
    Welcome to Android Central! Just because the card is new doesn't mean it can't be defective or somehow corrupted already. Does it randomly restart if you leave the card out? Can you test another card?
    07-05-2019 11:35 AM
  9. AxlMyk's Avatar
    Is the card encrypted? I had problems like yours.
    Back the card up if you can get to it.
    07-06-2019 08:38 AM

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