New Galaxy 7 does not realize I am connected to Wifi.

[Android Central Question]

Just bought a Galaxy S7. There was a notification that there was a firmware update. I go to download it, and I keep on getting the message that I need to be connected to Wifi first. And I am connected to it. I can download updates to apps. No problem. Just not this particular update. What is the problem?

 

[methodman89]

Try forgetting the network from the phone, clear the cache partition and reboot, then rescan and connect. Good luck

 

[B. Diddy]

Welcome to Android Central! Does the phone have mobile data on as well? Are you certain the apps aren't updating via mobile data instead of wi-fi?

Try different wi-fi networks as well.

 

[Rukbat]

And turn off mobile data until the update finishes. (The only difference between them is that mobile data costs you money [and is usually slower].)