08-27-2019 10:52 AM
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  1. Alex Lavallee's Avatar
    Alex Lavallee
    this started on Saturday randomly, was working fine before. it freezes then restarts, I've had to shut it off using the volume down button and power button cuz sometimes it doesn't restart, I've cleared the cache a few times and factory reset it, is there anything else i try before getting a new phone or taking it in ???
    08-27-2019 10:30 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Does it also happen in Safe Mode? https://support.t-mobile.com/docs/DOC-28008
    08-27-2019 10:52 AM
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