1. maharanitobe's Avatar
    This morning my S7 crashed. I was just using Twitter and suddenly the screen froze. It stayed like that for a few minutes and then eventually turned off.

    Now the phone won't turn back on, even though it was on 100% charge. The screen is completely black and when I plug it in not even the charging light shows up (tried it with different USB cables too).

    I tried all different button combinations that I could find:
    Volume up + Home + Powerkey
    Volume down + Powerkey for 10 sec
    Holding the Powerkey for 30 sec

    Nothing shows up on the screen. When I plug it in to my Laptop it isn't being recognized either.

    Does anyone have any other ideas what I could try?
    I would really appreciate your help.
    03-23-2020 06:47 AM
  2. Emig5m's Avatar
    This is what I do in situations like this....





    The S7 is the only phone that I ever had a problem with and ever had to get replaced under insurance. It ran so hot fresh out of the box that it was burning my hand. The battery eventually expanded and blew the back cover off. The replacement would overheat, lockup, and shutdown after only 15 minutes of video recording. Got a S10 and it cleared up all the problems I had with the S7. Your phone is probably dead. The S10 is a billion times better in every way - I would look into getting a S10. Where do you live? I do have a working and mint looking S7 laying around complete with box and everything if it's worth $80 to you. I'd rather use a S5 than a S7, lol, the S7 is crap-ola IMO.
    Nostromo79 likes this.
    03-23-2020 07:33 AM
  3. maharanitobe's Avatar
    I had the S7 for over a year and until today it actually worked pretty well. I want to be sure that it is actually dead before I get a new phone. I read on some other posts that their S7 miraculously recovered after leavening it be for a few hours, so I will wait some time before looking into getting a new phone. What bothers me the most is all the photos I still have on there that I won't be able to recover.
    03-23-2020 07:55 AM
  4. missy8787's Avatar
    Do you have the pics saved on google? Or just the phone?
    03-23-2020 08:31 AM
  5. maharanitobe's Avatar
    I have a lot of them on my SD card, but some were just on the phone. I was going to do a backup of the pictures today but that was too late I guess I'm not a big fan of having all my pictures in a cloud.
    Nostromo79 likes this.
    03-23-2020 08:36 AM
  6. B. Diddy's Avatar
    Welcome to Android Central! If it still doesn't work after several hours, you'd probably have to bring it to a repair shop. Maybe all they'd have to do is replace the battery. But if the problem is with the motherboard, then it's probably not worth the repair cost.
    03-23-2020 09:44 AM
  7. the_boon's Avatar
    It ran so hot fresh out of the box that it was burning my hand
    Lol sounds like the BlackBerry Priv before it got the MarshMallow update.

    I also had used an S7 Exynos back in 2017 until I switched to a KEYone and it was the best decision I had made
    03-23-2020 09:57 AM
  8. maharanitobe's Avatar
    The battery had no issues until today so I don't think that is the problem. Do you think it makes sense to let the battery run empty and then recharge the phone? Because of Corona all repair shops around me are closed and I'm not sure if they would still take phones that are sent in.
    03-23-2020 11:06 AM
  9. mustang7757's Avatar
    The battery had no issues until today so I don't think that is the problem. Do you think it makes sense to let the battery run empty and then recharge the phone? Because of Corona all repair shops around me are closed and I'm not sure if they would still take phones that are sent in.
    Run it to 5% then fully charge to recalibrate the battery see what happens
    03-23-2020 11:34 AM
  10. maharanitobe's Avatar
    since it doesn't turn on it's kinda impossible to know when it would hit 5% I'm just going to wait a few days and then plug it back in
    03-23-2020 11:44 AM
  11. mustang7757's Avatar
    Oh sorry didn't realize dont turn on ...yeah let it charge for 6 hours if nothing then battery
    03-23-2020 11:48 AM

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